Reception Ready

01/05/2022

https://www.gbrownmedical.co.uk/blog/who-works-within-an-extended-gp-practice-team

Description of who works in a GP team and their different roles

17/04/2022

https://www.gbrownmedical.co.uk/new-course-managing-conflict-in-a-healthcare-setting

Learn the skills you need to manage conflict with Patients and colleagues All The Skills You Need To Manage Conflict effectively Conflict is something you’ll be lucky to avoid in health care, be that conflict with team members or conflict with patients

15/04/2022

https://www.gbrownmedical.co.uk/blog/clarify-clarify-clarify

Its so important to make sure you understand exactly what information a Patient is telling you, so as to ensure that there is no 'lost in translation' or errors in communication with the clinical team. If in doubt, never hesitate to Clarify... clarify .. clarify

04/04/2022

https://www.gbrownmedical.co.uk/blog/what-makes-patients-so-angry

Understanding why Patients get so angry is at the root of solving their problems and deescalating confrontation.

01/04/2022

https://www.gbrownmedical.co.uk/blog

Reception ready blog

22/03/2022

18/03/2022

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Reception Ready :
A new Online training course for General Practice Receptionists
Developed by Primary Care ... for Primary care
Providing your staff with the tools to be confident Practice Receptionists
https://www.gbrownmedical.co.uk/services

Introducing a new General Practice Receptionist training course Aiming to train Reception teams on the skills needed to be a confident GP Receptionists

16/03/2022

We will be covering now Practices work, the extended team, the role of the Receptionist, skills, communication, IT , Prescriptions, managing conflict, Covid-19, complaints and significant events

Suitable for those considering Reception work, newly employed or as a refresher, this course is written by an experienced Primary care team - for Primary care staff; specifically drawing together the skills needed for successful working in General Practice

16/03/2022

Receptionists, as an essential part of the Primary care team, form a bond holding the administrative side of the Practice together.
Routing calls and messages, managing enquiries, making appointments, arranging prescriptions, and processing clinical information are just a few of the duties a receptionist does daily
They provide the first impression to your Patients and this course aims to train them in the necessary skills to perform that role accurately, efficiently, and appropriately