19/03/2026
Improving prescription workload with NovaMed
A GP practice already using our NovaDoc service came to us with a growing challenge around daily prescription queries.
Their medication management team was under increasing pressure and, as a result, important medication reviews were starting to fall behind.
After reviewing the practice’s existing process, our lead pharmacist identified that many of the queries reaching pharmacists did not always need pharmacist-level input straight away. With the right support model in place, a large proportion could be handled safely and efficiently by appropriately trained team members.
To address this, we introduced our pharmacy technician support service, creating a more structured approach across the medication workflow.
This included support with:
reviewing medication requests
suggesting suitable alternatives during stock shortages
synchronising medications
carrying out accurate medicines reconciliation
The impact was felt quickly.
Within just two weeks, tasks needing pharmacist intervention were reduced by 90%. That gave the practice space to catch up on medication reviews and allowed the medication management team to spend more time where it matters most, supporting patient care.
Sometimes, relatively small workflow changes can make a significant difference to both staff capacity and patient outcomes.
If you would like to see more examples of how we support practices, or learn more about our services, get in touch.
