28/07/2025
Dear valued clients,
First and foremost, thank you so much for choosing Callis Retreat for your massage therapy needs. I deeply appreciate your continued support – your appointments are not just bookings, they’re the heart of my small business and my livelihood.
As many of you know, I pour everything into this work, from preparation to personal care. When a client doesn’t show up or cancels last-minute, it leaves a gap that can’t easily be filled – especially in a solo-run business like mine.
Unfortunately, I experienced 18 no-shows last month alone, which is simply not sustainable. With that in mind, I’m implementing a cancellation policy as follows:
New Cancellation Policy (Effective Immediately):
• Same-day cancellations (including no-shows) will incur a 50% charge of the scheduled service.
• To avoid this fee, please provide at least 24 hours’ notice if you need to cancel or reschedule.
• Appointments can be rescheduled via phone or text.
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This policy isn’t about penalties – it’s about protecting the time, energy, and care that go into every appointment. It allows me to serve all of you more reliably and sustainably.
Thank you for understanding and for continuing to support small, local businesses like mine. I look forward to seeing you soon at Callis Retreat 💆♀️✨
Warmly,
Calli
