19/08/2025
From September, the NHS plans to start sending digital results from the NHS Cervical Screening Programme, utilising the NHS App.
In September, those who have a negative test result will be notified of this by an NHS App message. It will also appear as an NHS App notification. If the NHS App message isn’t read within 72 hours, a letter will be sent as a failsafe.
Abnormal result letters will continue, for the time being, to be sent by post.
This change follows the successful rollout of digital invitations and reminders in June 2025. Since the launch, 9 out of every 10 invitations are being sent digitally, with the remainder being sent by post.
Important actions and notes for providers:
For immediate effect - please can sample takers inform patients attending cervical screening that from September their results may be delivered via the NHS App. Where an alternative address is supplied the NHS App will first be attempted and if this is not read only then will a letter be issued to the address provided.
We would be grateful for sample takers continued support in encouraging your patients to download the NHS App and turn on notifications: www.nhs.uk/nhs-app/
Laboratories will no longer be able to stop a result communication being issued to a participant, once these files have been accepted by CSMS.
For further information, please contact: england.digitalscreening@nhs.net
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