06/10/2025
βΌοΈ How Our Patient Triage System Works βΌοΈ
Its now quick and easy to contact us online using our Accurx Patient Triage system π¬
π» Step 1: Go to our website where you will see Contact Us Online "Submit a new request"
Which will give you the following link
https://accurx.nhs.uk/patient-initiated/m91013
Fill out a short form to tell us about your health problems, admin or routine care requests, which includes fit (sick) notes, repeat prescriptions, reviews, screening and vaccinations
π The link is only available during surgery hours so that we can review requests safely and promptly.
π Please tell us your availability
When completing the form, let us know if there are any days or times youβre not available.
This really helps us offer you an appointment that suits you and avoids delays if we offer a time you canβt attend.
(If you put βavailable anytime,β weβll assume you can attend any time during our surgery hours.)
π©βπΌ Step 2: A member of staff reviews your request
Once you submit your form, a member of our team reviews it and decides what kind of help you need.
We aim to respond as quickly as possible, but it can take up to 3 working days for us to reply depending on demand and the nature of your request.
π
Step 3: We respond
Weβll get back to you with the most appropriate next step: a message, phone call, or appointment.
This system helps make sure you get the right care, from the right person, at the right time, without waiting on hold.
Thank you for using our online triage it helps us care for all our patients more quickly and efficiently!
Contact us about your request