
03/07/2025
Some of my clients have been sharing their ChatGPT experiences for therapy. While validating their current experience I’d also highlight AI’s limitations to help further understand the value of face-to-face counselling:
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**Why Human Counselling Works Better Than AI**
While AI like ChatGPT can offer immediate responses, it lacks the depth and nuance of human connection—which is central to effective therapy. Here’s why face-to-face counselling is more impactful:
1. **Non-Verbal Cues Matter**
A therapist reads your tone, facial expressions, and body language, adapting their approach in real time. AI can’t sense your hesitation, tears, or shifts in energy—it only processes text.
2. **Personalised, Evolving Support**
Therapy isn’t just advice; it’s a relationship. A human therapist remembers your history, notices patterns, and challenges you with care. AI’s responses are generic and can’t “grow” with you.
3. **Emotional Safety**
Venting to AI might feel safe initially, but it can’t truly empathise or hold space for your pain. A therapist’s presence—their voice, silence, or shared moments—validates emotions in ways words alone cannot.
4. **Accountability & Progress**
Therapists help you set and track goals, intervening if you’re stuck or at risk. AI can’t recognise crises (e.g., self-harm signals) or prioritise your long-term wellbeing.
5. **The "Unspoken" Healing**
Much of therapy’s work happens beyond words—through trust, rupture and repair, and the subtle dynamics of human interaction. AI can’t replicate this.
It’s great you’re exploring support, but AI has limits. A counsellor can offer what technology can’t—a real person witnessing and walking alongside you. Would you be open to trying a session, just to compare the difference?"
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AL, a counsellor and clinical hypnotherapist at HE-AL, a counselling framework where a healing journey is embarked on decluttering/managing “what is” rather than “what if” whenever clouded under emotions and issues. Appointment booking welcomed. CONFIDENTIALITY ensured.