10/05/2026
After hundreds of pickups, our drivers have learned things that no training manual covers. If you're travelling with us (or anywhere with an accessible transport provider), this one's for you.
Build in buffer time.
A proper accessible pickup — ramp down, chair secured, client settled — takes 10 to 15 minutes before we move. The pickup time is not the departure time. When that's understood, nobody feels rushed and everything is safer.
Tell us about your chair before we arrive.
Folding or rigid? Power or manual? Do you transfer to a seat or stay in your wheelchair? That one message at booking means your driver arrives prepared, not improvising at the kerb.
Tell us how you like to be helped.
Some clients want hands-on support. Others prefer to do it themselves and just need space. Our drivers always ask — but please know you can also just say "I've got it" or "hold here." There's no wrong answer. We just want to get it right for you.
A smoother ride is intentional.
We don't brake hard or take corners fast. With a wheelchair on board, that's a safety decision, not a slow one. We'd rather arrive two minutes late than make the journey uncomfortable.
Feedback is genuinely welcome.
If something didn't work — the ramp, the route, the communication — tell us directly. Our drivers want to know. It's how we keep getting better.
Every person who travels with Accessible Travel Kenya has had to navigate a world not always built for them. The least we can do is make our part of that world work properly.
📩 Questions about an upcoming trip? Slide into our DMs.
