08/08/2025
Our recent 15-day Umrah journey from July 22nd to August 5th was made so much more comfortable and manageable thanks to the exceptional support from The Travellers Group. From the very first day we informed them that our beloved Maakin is a child with special needs (autism spectrum), their team has gone above and beyond to assist us.We'd like to highlight some of the specific ways they demonstrated their exceptional care:• On our departure day, July 22nd, after completing airport check-in while in Ihram, Maakin wanted to change into his normal clothes until we reached the hotel. The Travellers team understood and immediately accommodated this request.• Knowing that walking could be challenging for him, after every bus journey, they would proactively ask if we needed a wheelchair to go to the Haram and promptly arranged it.• We informed them that coping with large crowds during meal times could be difficult for Maakin. They thoughtfully arranged an option for us to have meals delivered directly to our room.• During bus travels, even when all other pilgrims were disembarking upon reaching a location, if Maakin preferred to sit and needed his own space, they always respected and accommodated this.• Throughout the journey, priority was consistently given to Maakin during flights, airport check-ins, and immigration checkout processes, significantly easing our stress.• Even upon our return to Malé, seeing the long taxi queue at the airport, they ensured priority for Maakin, making our arrival smooth.• Our sincere gratitude goes to the entire management and dedicated team of The Travellers for their unwavering kindness, understanding, and support throughout our sacred journey. Your dedication made a significant difference. Jazākumullah Khairan!
