Gem Helpline

Gem Helpline "We don't have answers to every question, but this is what we do. We lend a listening ear and lighte

Gem Helpline (formerly known as BGFCU Helpline) launched our helpline service in 1992 to provide EMOTIONAL SUPPORT SERVICE to individuals in need. It was also intended to provide information and referral services so that the needs of the callers could be dealt by the most competent resource. Our Vision: A community where people are empowered to take charge of their own mental well-being. Our Mission: Empowering the community to achieve positive mental well-being through emotional support & outreach programs. Our Values :
- Compassion
- Do no harm
- Non-judgmental
- Hope
- Growth
- Uphold confidentiality

We organize public talk on emotional wellbeing on regular basis. In addition, the follow activities are carried out annually:
- Workshop
- Counseling Course (upon completion, one can apply for further training to be our helpline helper)
- Marriage Education Program
- Mindful Parenting Workshop

Disclaimer: Our Counseling Course is NOT INTENDED to be a form of counselling or psychotherapy, or to enable participants to practise as a registered counsellor. The Course teaches only basic skills to help yourself, your family and your friends.

07/01/2026

“If most of us remain ignorant of ourselves, it is because self-knowledge is painful and we prefer the pleasures of illusion” - Aldous Huxley

Service 2-4 pm not available today Jan 6 2026 . Please take note
06/01/2026

Service 2-4 pm not available today Jan 6 2026 . Please take note

02/01/2026

Your inner world shapes theirs.💗

01/01/2026
Happy New Year! Our phone lines are operating as usual today.
01/01/2026

Happy New Year! Our phone lines are operating as usual today.

Let’s usher in 2026 with more social connections!
31/12/2025

Let’s usher in 2026 with more social connections!

✨Here’s your reminder to prioritize your needs for social connection! Try out one of these activities for yourself, or for your loved one. Drop in the comments how else you were able to enjoy one more moment of social warmth recently.
Remember, you are never alone.

30/12/2025

DBT Skills. Mindfulness. Skill: Co - regulation.

Good morning!
30/12/2025

Good morning!

30/12/2025

30/12/2025

Seek support
29/12/2025

Seek support

This winter, give yourself permission to prioritize mental health. Use this checklist to notice your needs and ask for support where needed! 💙

Address

Petaling Jaya

Opening Hours

Monday 14:00 - 16:00
19:30 - 21:30
Tuesday 14:00 - 16:00
19:30 - 21:30
Wednesday 14:00 - 16:00
19:30 - 21:30
Thursday 14:00 - 16:00
19:30 - 21:30
Friday 14:00 - 16:00
19:30 - 21:30

Telephone

+601125289610

Website

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