22/06/2025
https://www.linkedin.com/jobs/view/4254911390/ Hiring Hospital Customer Relation Officer- Help Desk
Department: Customer Relations / Administration
Reports To: Head of Customer Service / Hospital Administrator
Location: Kabusa, Abuja, Nigeria
Employment Type: Full-time
Job Summary:
The Hospital Relations Officer – Help Desk is responsible for providing a professional and compassionate point of contact for patients, families, and visitors. This role supports the smooth flow of hospital services by responding to inquiries, addressing concerns, and ensuring a positive patient experience.
Key Responsibilities:
Customer Service & Patient Support
Serve as the first point of contact at the hospital help desk.
Greet and direct patients, families, and visitors courteously.
Respond promptly to inquiries and provide accurate information about hospital services, departments, and procedures.
Assist patients with hospital admission, billing inquiries, appointment scheduling, and discharge guidance.
Issue Resolution & Patient Advocacy
Record and address patient and visitor complaints, concerns, and feedback.
Liaise with relevant departments to ensure timely resolution of issues.
Follow up with patients/families to ensure concerns are resolved satisfactorily.
Communication & Coordination
Maintain clear and professional communication between patients and medical/non-medical departments.
Help coordinate transportation, interpreter services, or special accommodations if needed.
Distribute patient information leaflets and hospital guidelines.
Administrative Duties
Maintain records of inquiries, complaints, and resolutions.
Prepare daily help desk reports and submit to the Customer Service Manager.
Support the implementation of patient satisfaction surveys and other feedback mechanisms.
Quality & Compliance
Uphold patient confidentiality and hospital policies at all times.
Ensure that help desk operations are in line with hospital quality assurance standards.
Qualifications:
Bachelor's degree in Public Relations, Health Administration, Social Sciences, or a related field.
Minimum of 1–2 years of experience in customer service, preferably in a healthcare setting.
Excellent interpersonal and communication skills.
Ability to work in a high-pressure environment with empathy and professionalism.
Proficiency in office software (e.g., MS Word, Excel, email).
Key Competencies:
Strong customer service orientation
Conflict resolution and problem-solving skills
Multilingual ability (preferred in diverse communities)
Emotional intelligence and cultural sensitivity
Teamwork and adaptability
https://www.linkedin.com/jobs/view/4254939271 -Head of Hospital Operations
Job Title: Head of Operations
Department: Executive Management
Reports To: Chief Executive Officer (CEO)
Location: British Community Hospital
Employment Type: Full-time
Job Summary:
The Head of Operations at British Community Hospital is responsible for the overall planning, coordination, and ex*****on of all non-clinical and clinical support operations. The role ensures that all departments function efficiently and align with the hospital’s mission to provide high-quality, patient-centered care. This executive position requires a strategic thinker with a hands-on approach to improving service delivery, optimizing resources, and maintaining operational excellence.
Key Responsibilities:
Strategic Leadership
Develop and implement operational strategies to enhance hospital performance and patient experience.
Collaborate with clinical and administrative leadership to align operational goals with the hospital’s mission and vision.
Support long-term planning, business development, and expansion initiatives.
Operational Oversight
Oversee daily operations across departments including facility management, procurement, logistics, patient services, security, catering, and housekeeping.
Ensure compliance with healthcare regulations, accreditation standards, and safety protocols.
Monitor and manage operational KPIs, budgets, and service delivery metrics.
Staff and Resource Management
Lead and mentor operational managers and teams across multiple service units.
Coordinate human resource needs in operational areas in collaboration with HR.
Optimize resource allocation to ensure cost-effective operations without compromising quality.
Process Improvement
Identify areas for operational improvement and implement process enhancements.
Drive digital transformation and automation in operations where applicable.
Implement Lean, Six Sigma, or other efficiency models to reduce waste and improve turnaround times.
Risk and Quality Management
Ensure operational readiness for audits, inspections, and emergency preparedness.
Oversee risk management processes related to physical infrastructure and operational procedures.
Work closely with the Quality Assurance team to ensure continuous quality improvement.
Stakeholder Engagement
Serve as a key liaison between executive leadership and department heads.
Engage with vendors, contractors, and regulatory agencies as needed.
Represent the hospital in external operational partnerships and projects.
Qualifications:
Master’s degree in Healthcare Administration, Business Administration, Operations Management, or related field.
Minimum of 7–10 years of progressive leadership experience in hospital operations or healthcare management.
Strong knowledge of hospital systems, regulatory requirements, and healthcare logistics.
Proven track record in driving operational excellence and change management.
Key Competencies:
Strategic planning and ex*****on
Leadership and people management
Budgeting and financial acumen
Crisis and risk management
Communication and negotiation
Process optimization and systems thinking
Work Environment:
Based on-site with frequent movement across departments.
Occasionally requires extended hours or weekend work during critical operations or emergencies.
