24/11/2025
Building Leaders Who Build Better Teams
For contact centers, agent performance isn't just about training—it's about leadership that understands each person's strengths, challenges, and what drives them.
Jhun, one of ClearSource's team leaders, shared his approach: assess each agent's skill level through call listening, identify what motivates them, and remind them they are trained and equipped to handle tough situations and resolve our customers' issue.
See how ClearSource builds high-performing teams: https://hubs.li/Q03VBKbr0