VISAYA

22/09/2025

At the HIMAP Q3 GMM, VISAYA CEO, HIMAP Trustee, and Chair of the Marketing & Branding Council Julian Valenzuela presented the Outbound Mission on International Conferences.

He emphasized how global conferences empower HIMAP members to expand presence, forge partnerships, and bring back insights that drive the industry forward.

VISAYA remains committed to this vision of creating impact both locally and globally.

09/09/2025

VISAYA CEO and HIMAP Board Trustee, Julian Valenzuela, joined the DICT-led career fair at SM City Laoag to share insights on the future of healthcare information management.

Alongside fellow HIMAP Board Trustee Marianne Castillo, who delivered a session on HIMS career pathways, JLV spoke on industry perspectives that will guide students and job seekers as they explore careers in the IT-BPM sector.

With HIMAP’s advocacy and the support of Mayor James Bryan Alcid and Vice Mayor Carlos Fariñas, VISAYA continues to champion HIMS careers and expand access to meaningful work in the regions.

31/08/2025

Today, we honor the dedication and hard work that drive progress forward. Happy Labor Day from VISAYA! 🇺🇸✨

29/08/2025

Representing VISAYA, our CEO Julian Valenzuela joined fellow CCAP Board Directors Haidee Enriquez and Steve Emerson, along with United Nations Development Programme’s Mohamed Shahudh and Dr. Selva Ramachandran, at the CEO Forum and Socials held on August 28, 2025 at the Manila House Private Club.

The event spotlighted the 2025 Human Development Report and its relevance to the Philippine CC-BPM sector, focusing on workforce development, economic opportunities, and sustainable growth.

Through his role as a CCAP Board Director, JLV reinforces VISAYA’s commitment to advancing innovation, nurturing Filipino talent, and contributing to the industry’s global competitiveness.

07/08/2025

VISAYA joined industry leaders at the CCAP Q3 General Membership Meeting held at the Grand Hyatt Manila. The event featured a panel discussion moderated by VISAYA CEO and CCAP Board of Director Julian Valenzuela that explored timely economic trends and strategic outlooks for the Philippine BPO and KPO sectors. Members of the panel were Atty. Roel Refran, Executive Vice President and COO, The Philippine Stock Exchange, Inc. (PSE); Raymond Remoquillo, Country Lead, REL and Enterprise Business; Claro, Jr. Cordero , Director for Research, Consultancy and Advisory Services, Cushman & Wakefield; and Michael Ricafort, Chief Economist, Rizal Commercial Banking Corporation.

Thank you to the Contact Center Association of the Philippines - CCAP for bringing together voices that continue to shape the customer experience industry in the Philippines.

17/07/2025

VISAYA’s Marketing Team members, Jamellah Pingoy and David Comeros, joined the Contact Center Association of the Philippines - CCAP Marketing Forum where key speaker Dominic Ligot shared insights on AI-driven content creation and achieving marketing ROI.

The session emphasized how thoughtful use of technology can drive better results and stronger creative strategies.

10/07/2025

Education is only powerful when it leads somewhere.

Our CEO and HIMAP board trustee, Julian Valenzuela, joined HIMAP and DepEd ECAIR in designing stronger links between senior high school and healthcare BPM careers.

Because future-ready means future-secure.

𝗛𝗜𝗠𝗔𝗣, 𝗗𝗲𝗽𝗘𝗱 𝗗𝗶𝘀𝗰𝘂𝘀𝘀 𝗦𝘁𝗿𝗼𝗻𝗴𝗲𝗿 𝗦𝗛𝗦 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗛𝗜𝗠𝗦 𝗖𝗮𝗿𝗲𝗲𝗿𝘀

On July 8, 2025, HIMAP met with Dr. Rafaelita Aldaba, Senior Advisor to the Department of Education ECAIR and the Philippine Qualifications Framework Council Secretariat, to discuss possible collaborations aimed at improving senior high school (SHS) alignment with the healthcare IT-BPM sector.

The discussion explored how DepEd and HIMAP could co-design an internship program that reflects actual industry needs, providing SHS students with more meaningful exposure to healthcare information management services (HIMS). Revisiting the existing ICT Tech-Voc strand to integrate HIMS concepts, or potentially developing a dedicated HIMS track, was also proposed.

Both sides recognized the urgency of bridging education and employment, particularly in future-ready sectors like healthcare outsourcing. Capacity-building for educators and curriculum reform were identified as key levers to prepare students for real career pathways in the digital health economy.

03/07/2025

🎆 Happy 4th of July from all of us at VISAYA! 🇺🇸

Wishing you a day filled with freedom, joy, and meaningful moments. Here’s to honoring independence and the spirit that unites us all. ✨

30/06/2025

Our CEO, Julian Valenzuela, joined industry leaders during the HIMAP Q2 GMM to speak on workforce development in healthcare outsourcing.

As part of the panel on “Education Reforms and Micro Credentialing to Meet the Growing HIMS Industry Requirements,” he emphasized the need for sustainable education models that align with real industry demands.

Other panelists included Richard Abendan, PhD of the American Chamber of Commerce in the Philippines and Marianne Castillo from Accenture, with Salin Kataria, MD from Carelon Global Solutions Philippines moderating the session. The dialogue focused on closing talent gaps in the HIMS sector through concrete, scalable solutions.

27/06/2025

The VISAYA team took part in the Region 6 HIMS Conference held on June 25–26, 2025 in Iloilo City, aligned with the call to position Western Visayas as a global healthcare information management hub.

Our Director of MIS, Carmelo Rondain Alcala, FICD, GCB.D, represented VISAYA in a focused session on cybersecurity in healthcare, sharing insights on protecting health data systems and enabling secure digital operations — a growing priority in the industry.

Carmelo’s participation reflects our continued efforts to drive forward-looking solutions for our partners, rooted in data integrity and system resilience.

27/06/2025

The VISAYA team took part in the Region 6 HIMS Conference, held on June 25–26, 2025, in Iloilo City, with the theme: “Advancing the Future of Healthcare Ecosystem in Region 6.”

Our CEO, Julian Valenzuela, joined the Panel on Talent Development titled:
“Empowering Medical and Health Professionals in Region 6: Strategies for Building Digital Competence.”

He shared insights on the evolving demands of healthcare outsourcing and the need to align talent development with global digital standards.

He was joined by:
• Salin Kataria, MD, Carelon Global Solutions Philippines
• Dr. Arnold John P. Anceno, Commission on Higher Education – Region 6
• April C. Velez, Department of Education Region 6
• Esther B. Babalo, TESDA Iloilo

Moderated by Judilyn Franco-Cañete, CEO, Medstar Philippines

VISAYA remains committed to supporting digital workforce readiness and the long-term growth of the healthcare information management sector.

24/06/2025

At , our very own CEO and CCAP Board Director, Julian Valenzuela, spotlighted the IT-BPM industry’s power to lead the green transition—driven by tech, policy, and people.

📣 Voices from Contact Islands 2025
𝗝𝘂𝗹𝗶𝗮𝗻 𝗩𝗮𝗹𝗲𝗻𝘇𝘂𝗲𝗹𝗮
𝗖𝗘𝗢, 𝗩𝗶𝘀𝗮𝘆𝗮 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗶𝗼𝗻
𝗕𝗼𝗮𝗿𝗱 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿, 𝗖𝗖𝗔𝗣

“It’s clear that the IT-BPM sector isn’t just part of the green transition—it can be a catalyst for it. Let’s carry these ideas forward into action—through policy, through technology, and most of all, through people.”

At Contact Islands 2025, CCAP Board Director Julian Valenzuela emphasized the industry’s role in driving sustainable change—not just as participants, but as leaders in the transition toward a greener future.