Umar Farooq

Umar Farooq I help online brands build customer trust with empathetic, structured support that converts shoppers into repeat buyers.

I specialize in Shopify ticketing systems like Zendesk and Gorgias, and disciplined SOP work that scales.

Just completed a Customer Service Problem-Solving certification.In eCommerce, strong troubleshooting skills reduce refun...
03/03/2026

Just completed a Customer Service Problem-Solving certification.

In eCommerce, strong troubleshooting skills reduce refunds, prevent escalations, and improve retention.

Always investing in sharpening my CX systems.

02/03/2026

If your support team is measured only by tickets closed, you may be optimizing for speed instead of customer trust.

Better KPIs lead to better retention, lower refund rates, and stronger lifetime value.

Support is a revenue function, not just an operational one.

Address

Chah Jhikiyan Wala
Budhla Sant
60000

Website

https://www.youtube.com/@umerkhalidgill/, https://www.linkedin.c

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