Culture To Fit

03/11/2025

As the year comes to a close, take a moment to pause and reflect.

Is your company culture still aligned with your purpose?

29/10/2025

Is Your Business Truly Customer-Centric?

Many companies say they put the customer first…

But being customer-centric isn’t about catchy slogans or great service, it’s about designing your entire organization around your customers.

Here’s what that really means:

1️⃣ Understand your customers beyond transactions
Listen to their stories, not just their feedback forms. Customer-centricity starts when you see people, not data points.

2️⃣ Break internal silos
Customer experience doesn’t belong to one department. Every team — from operations to HR — shapes how customers feel your brand.

3️⃣ Empower your people
When employees are connected to the customer purpose, they make decisions that build trust and long-term relationships.

4️⃣ Measure what truly matters
Don’t just track sales. Track satisfaction, retention, and moments that make customers feel valued. A customer-centric culture is intentional , it’s built when every decision begins with one question:

“How will this impact our customer?”

01/10/2025

New Blog Alert!

Read Dr. Arroyo’s latest article on why company culture must evolve with the needs of its people.

Inspired by the movie Swiped, Annie-Mariel reflects on how cultures can slowly turn toxic when leadership behaviors go unquestioned.

As she puts it:

“Most cultural challenges are adaptive. They require going to the root: questioning core beliefs, examining leadership behaviors, and holding people accountable.”

Read the full article here:

This weekend, I watched the movie Swiped , which is inspired by the story of Whitney Wolfe and her legal battle with Tinder, the company she co-founded. As an organizational psychologist who champions processes that help leaders create positive and healthy work environments, I can’t help but cring...

15/09/2025

New blog: The Adoption Gap: Unlocking the Real Value of AI

AI adoption isn’t just about having the right technology or a solid implementation plan. What often gets overlooked is how people experience the change—their doubts, fears, and the natural resistance that comes with leaving behind familiar ways of working.

In this article, Annie-Mariel explores why so many digital initiatives underdeliver, and how leaders can prepare their organizations not only technically and operationally, but also by addressing the psychological and cultural dimensions that determine whether adoption truly succeeds.

Read the full article here:

I’ve noticed that when organizations talk about AI, the focus often goes straight to tools and capabilities. But in my view, the real challenge isn’t the technology—it’s adoption. We can invest in the most advanced systems, yet if people aren’t ready, willing, or supported to use them, the...

26/08/2025

At a recent SHRM conference, we asked this question after showing a video about how AI could handle up to 50% of your work, giving you time back for what really matters.

Here’s how participants responded:
28: Yes, but only if I could train it very well.
24: I’d use it just for basic tasks.
14: Not now, but maybe in a year.
6: Yes, I need one urgently!
5: Absolutely not.

What stood out? Most people landed in the middle space—curious but cautious.

That’s similar to what we see in organizations, too. The challenge in digital transformation is rarely the technology itself—it’s people’s willingness and readiness to adopt it.

Adoption happens when leaders:
- Show clear, tangible benefits
- Highlight the collective impact
- Make the experience easy and intuitive
- Provide visible support and training

The lesson? AI adoption is not just about systems, it’s about people.

So, I’ll bring the question back to you:
Would you create your own digital clone?

31/07/2025

Heading to SHRM Puerto Rico 2025?

We’re proud to announce that our CEO, Annie Mariel Arroyo, will be presenting a provocative and timely session on August 1st at 2:00 pm.
AI + HI Unleashed: Empowering People and Machines to Drive Success Today

Join us for a bold conversation on how organizations can lead digital and AI transformation while staying grounded in human values and leadership clarity.

Let’s connect during the conference — we’d love to hear how your organization is navigating digital change.

🤖 AI + HI Unleashed: Potenciando Personas y Máquinas para Impulsar el Éxito Hoy con 🎙️ Annie-Mariel Arroyo Calixto
👩‍💼 CEO – Culture to Fit
📢 ¡INSCRÍBETE HOY! https://www.shrmpr.org/52-shrm-pr-annual-conference-exposition/

La transformación digital no se trata solo de tecnología: es una combinación poderosa de inteligencia artificial (AI) e inteligencia humana (HI) trabajando juntas para lograr un impacto real.

En esta sesión dinámica, Annie-Mariel Arroyo Calixto te mostrará cómo los líderes y profesionales de RRHH pueden convertirse en arquitectos del cambio, asegurando que la adopción tecnológica fortalezca la cultura organizacional y potencie la experiencia del empleado.

🔍 Objetivos de la sesión:

Comprender los diferentes tipos de transformación digital y su impacto en la cultura, experiencia del empleado y liderazgo.

Explorar el rol estratégico del profesional de RRHH en la adopción tecnológica alineada a los valores organizacionales.

Identificar ventajas y desventajas de la resistencia al cambio, distinguiendo entre resistencia productiva y disfuncional.

Diagnosticar y gestionar la resistencia al cambio en procesos digitales usando modelos como ADKAR y el Modelo de 8 pasos de Kotter.

💡 Una sesión imprescindible para quienes desean liderar la transformación digital con estrategia, humanidad y visión.

🚀 ¡Da el siguiente paso hacia el futuro del trabajo!

24/07/2025

New blog post is live: “AI or People? The Wrong Question. Try This Instead.”: https://www.culturetofit.com/blog/ai-or-people-the-wrong-question-try-this-instead

In this piece, our CEO, Dr. Annie-Mariel Arroyo share how integrative thinking can help leaders move beyond the false choice between efficiency and empathy—and design AI initiatives that serve both innovation and people.

If you're navigating the emotional and cultural side of digital transformation, this framework might shift how you lead change.

Curious about how to apply this mindset in your own organization?
Let’s talk. At Culture To Fit, we help leaders co-design people-aware strategies that align technology goals with human realities.

Reach out to explore how we can work together.

Every time we talk about digital transformation with clients, two concerns rise to the surface—almost like clockwork. First, there's the fear that AI will eventually replace people at work. Second, there's growing discomfort about losing the human touch , especially in industries where client inte...

07/07/2025

How do leaders manage conflict within their own team?
Navigating conflict isn’t just a skill—it’s a critical leadership capability. Avoiding it might feel easier, but it comes at a cost: team morale, trust, and cultural alignment.

In this short video, we share 5 key reminders for leadership teams who want to manage conflict in a way that’s aligned with organizational values.

Does your team talk openly about how conflict is handled—not just the outcome?

19/06/2025

Many of us believed all-nighters were a thing of the past—until a project demands more than expected.

In our latest blog, Dr. Annie Mariel Arroyo reflects on a recent experience that blurred the line between high performance and overextension. Drawing from her background in Organizational Development and insights from Harvard Business Review, she explores the hidden costs of excellence-driven cultures—and what professionals in demanding careers can do to sustain their energy and passion over time.

A must-read for consultants, leaders, and anyone navigating intense project cycles.

Read the article: https://www.culturetofit.com/blog/from-all-nighters-in-grad-school-to-marathon-deadlines-at-work-a-reflection-on-demand-excellence-and-sustainability

I used to think all-nighters were reserved for grad school. Those intense nights before a major exam or the final sprint to finish a research paper. I vividly remember how I motivated myself back then: “This is over soon.” It was a mental trick that worked—there was always a finish line in sig...

06/06/2025

“You’re not even looking at the problem.” — Moneyball
There’s a pivotal scene in Moneyball where Billy Beane, frustrated by old ways of thinking, challenges his team:
“You’re not even looking at the problem.”
They’re focused on replacing key players. But Billy, influenced by a new perspective, reframes the issue entirely:
It’s not about the players.
It’s about the system that defines what (and who) is valuable.

At Culture To Fit, we see this often in culture transformation.
Organizations want to change behaviors, fix communication, or improve morale—
but the real shift happens when we pause to ask:
Are we solving the right problem?

Because true transformation doesn’t come from treating symptoms.
It comes from seeing the system, and redefining what needs to change at its core.

That’s why in our learning experiences, we love using scenes like this one—
they help leaders think deeper and see clearer.

If you're ready to transform or revitalize your culture from the inside out, and not settle for surface-level fixes, we’d love to support you.
Not with pre-packaged answers—
but with powerful questions that lead to real change.

Scene: Moneyball (2011)

29/05/2025

Are we making decisions based on evidence—or on intuition dressed as objectivity?

In today’s complex environments, decision-making requires more than speed. It demands clarity, discipline, and self-awareness.

At Culture To Fit, we draw inspiration from Evidence-Based Decision-Making by Andrew D. Banasiewicz to support leaders in aligning their decisions with strategic goals—balancing rational analysis with intuitive insight.

This approach reminds us:

“Not all ‘evidence’ is useful or representative for every situation.”

It's not enough to collect data—we must interpret what truly matters, avoid misleading patterns, and reduce the influence of cognitive bias.

Our mission is to help leaders move from reactive decisions to thoughtful ones—rooted in both data and organizational wisdom.

Because deciding with evidence isn’t about cold logic.

It’s about making better, more human choices.

01/05/2025