01/08/2024
Burgers must be whole - a wonderful restaurant
I want to share the experience that my husband, 7 year old autistic sister and I had today at the Chiliās location in Midvale, UT. Arianna, my little sister, didnāt waste any time when our waitress, Lauren, greeted us at our table. Arianna promptly ordered her cheeseburger with pickles, french fries, and chocolate milk before Lauren could even take our drink order.
Lauren smiled and told Arianna, āOkay! Iāll be right back with your chocolate milk!ā. When we got our food I was wondering why Arianna wouldnāt touch her cheeseburger, but was going to town on her french fries. I asked her, āArianna are you going to eat your cheeseburger?ā She calmly said, āNo, I donāt want it.ā Cheeseburgers, or āKrabby Pattiesā as we sometimes call them, are her FAVORITE! So this behavior was VERY strange. So I asked her, āWhy donāt you want it?ā. She replied, āItās broken. I need another one thats fixed.ā Then it dawned on me why she wasnāt eating it. Itās because it was cut in half. Being a child with autism, she has to have certain things in a particular order at all times.
One slight change in her routine can change the course of the day instantly. When Lauren came back to check on us, I asked if we could order another cheeseburger and just add it to our check. She had a concerned look on her face so I explained that Arianna has autism, and that in her mind, because the cheeseburger was cut in half, she thinks its broken and canāt eat it. I told Lauren I knew it sounded silly, but if we could just order an additional one we will gladly pay for it because there was nothing wrong with the one that was originally brought out.
Lauren was so sweet and just smiled and went along with Arianna, telling her āI brought you a broken cheeseburger?! You know what, Iāll have them cook you a new one!ā I loved this because rather than just taking it from the table, she actually TOLD Arianna what she was doing. While this seems insignificant, by her telling Arianna what she was doing, we avoided a melt down. The manager, Bradley Cottermole, then came to our table, kneeled down, and said to Arianna, āI heard we gave you a broken cheeseburger! I am so sorry about that! We are making you a brand new one that isnāt broken, with pickles! Iāll bring you some french fries to munch on while youāre waiting, ok?ā A couple of minutes later, Lauren arrived back at our table with cheeseburger #2. Arianna said, āOH FANK YOU! You fixded my cheeseburger!ā When Lauren walked away, Arianna just sat there for a second and looked at her new burger.
She looked like so deep in thought....just staring at it....then she let out a big āOH I missed you!!ā and started kissing the burger over and over again. I showed Lauren this picture and said, āI think we glorified the cheeseburger too much!ā She busted up laughing, and asked if she could go show her manager. She came back a minute later and said she showed everyone in the back kitchen area too, and that it made them all laugh and smile.
I was so touched by this experience. Especially since I know people who have been asked to leave restaurants when their child with autism is being disruptive. I expected a few different things with this scenario based on past experiences, but I did NOT expect such kind and compassionate mannerisms from Lauren and Bradley. Everyone, from the hostess to the chef, played a role in what most people would think isnāt a big deal. But this entirely shaped how the rest of our day would go. I know...a cheeseburger cut in half literally could make or break our day. In this case thanks to the professionalism of the crew in Midvale, it made our day. And Iām sure Arianna brightened up at least one of the employees days with her silly little personality. Thank you.
Credit: Anna Kaye MacLean ( respect š«”)