Singapore Ambulance Association

Singapore Ambulance Association Singapore Ambulance Association provides emergency ambulances, medical and setandby services. Call us at our 24 hour hotline.

We were surprised to read in the press release to SPH, that we refused to make payment and that action would be taken ag...
15/09/2021

We were surprised to read in the press release to SPH, that we refused to make payment and that action would be taken against parties associated with SAA. For avoidance of doubt, we are also prepared to tender immediate payment to the MOM to be paid on to the vaccinators who have lodged TADM claims, on the basis that the payment will be calculated on the basis that they are contractors but in the event CPF is subsequently payable, MOM will recover the 20% employee’s CPF contribution from these vaccinators.

We feel the public should understand the full story and be allowed to judge for itself whether SAA is truly in the wrong.
The background to the matter is that Parkway Shenton had contracted MMP who sub-contracted SAA for provision of the vaccinators. On 23rd July 2021, SAA informed MOM that the project funds due to SAA had been withheld which impeded our cash flow and delayed payment to the vaccinators. The funds were initially withheld by MMP due to delay by Parkway Shenton in making payment and subsequently due to a payment dispute between MMP and SAA.

On 23rd July 2021 SAA had through the assistance of solicitors, prevailed upon MMP to advance funds received by MMP from Parkway Shenton without prejudice to any payment dispute between SAA and MMP to facilitate payment to the vaccination contractors.

On 2nd August 2021, SAA had promptly announced on our page that the funds had been received and had commenced payment to the vaccinators through the project accountant. See copy enclosed. MOM was fully aware of this.

On 23rd August 2021, SAA had informed that payment to the vaccinators had been interrupted briefly due to hospitalisation of the project accountant arising from COVID-19. MOM was reassured that payments would resume shortly upon the expiration of the hospitalisation leave issued to the project accountant. The payments have in fact resumed for the majority of the vaccinators.

There was however a complication in relation to a minority of contractors who had lodged claims with the TADM on the basis that they were employees although they were retained as contractors. This created an issue as to whether CPF requirements applied. SAA took the view that TADM was not the appropriate forum for the vaccinators but nonetheless tried to iron out the complications created.

SAA had explained the difficulty to MOM and repeatedly requested MOM to make a determination as to whether the TADM complainants were employees or contractors, so that SAA could resolve the issue of whether to withhold employee’s CPF contributions and make payment accordingly. SAA had also proposed that if MOM preferred not to escalate the matter for determination, MOM’s confirmation that no CPF would be payable would suffice.

To date, none of the claims were escalated to the Employment Claims Tribunal for a determination of the issue. Nor did MOM confirm the CPF issue. Instead, MOM continued to instruct SAA to make payment to the TADM complainants, ignoring the issue of whether CPF was payable or had to be withheld for employee CPF contribution.

SAA repeatedly engaged MOM on this issue. As recently as 14th September 2021 SAA expressly proposed that if MOM is not prepared to determine the issue of whether CPF is payable, SAA would nonetheless make payment on the same basis as the other vaccinators contractors and offered to do so on the spot at the MOM premises. See copy enclosed.

MOM responded instead that SAA of SAA wishes to make payment to the vaccinators, it should contact them directly and immediately to make the payment and that neither MOM nor TADM will facilitate this. See copy enclosed.

Hence, the public should be aware of the real issue – that MOM delayed making any determination despite SAA requesting them to do so. Having delayed this for months, MOM issued a press release and enlisted other parties to make payment to the contractors instead, and then accused SAA of failing to make payment.

We remain committed to making payment to all contractors including the TADM complainants and would request them to approach us directly to receive payment. We would also request the other parties who have been approached to make payment, to allow us to fulfil the payment obligations instead, rather than complicate the issue. We repeat that we are alternatively prepared to tender immediate payment to the MOM to be paid on to the vaccinators who have lodged TADM claims, on the basis that the payment will be calculated on the basis that they are contractors but in the event CPF is subsequently payable, MOM will recover the 20% employee contribution from these vaccinators and we will be absolved from not withholding the 20% employee’s contribution if this becomes an issue subsequently.

We also enclose our letter to MOM which was sent out today, along the above lines.

02/08/2021

We had previously assured all our contractors that we had engaged a legal team to take all possible steps to secure payment to our Contractors who have worked tirelessly on the frontline to help Singapore in its vaccination drive.


After considerable effort, we take great satisfaction in being able to reach out to each of you today and inform you that we have through the assistance of our lawyers Lee Shergill LLP, managed to partially resolve our dispute with Mega Manpower Pte Ltd.


This has been done to facilitate the partial receipt of outstanding funds from Mega Manpower Pte Ltd, in order to make payment to you, our Contractors, which we have prioritised over our own interests despite the payment dispute.


We will shortly be contacting each of you to make arrangements to receive the payment due to you. It remains for us to apologise for the delay and thank you for your patience and contribution to the vaccination effort.


There remains some outstanding issues with a small group of Contractors who unfortunately chose to pursue the issue through TADM despite our explanation that we were taking all necessary steps to make payment and that this was in any event an inappropriate forum for our Contractors. This has created complications which may cause some delay in relation to the payments to this group. We are nonetheless, similarly attempting to iron out the issues in order to expedite payment to these Contractors and hope to update them in due course.

1. We refer to the Today article published on 2 July 2021 (https://www.todayonline.com/singapore/mom-investigating-firms...
02/07/2021

1. We refer to the Today article published on 2 July 2021 (https://www.todayonline.com/singapore/mom-investigating-firms-over-sudden-termination-contracts-salary-arrears-some-covid-19 ) which is captioned “MOM investigating firms over sudden termination of contracts, salary arrears for some Covid-19 vaccinators”.

2. SAA’s response to the various allegations made against SAA have been given and quoted in the article.

3. According to the article, a Megamanpower (MMP) spokesman claimed that “the company has already paid SAA” and “had not restricted access to the workers’ timesheets”. These assertions are untrue or misleading.

4. The projects began in February 2021. It was not until June 2021 that MMP made any sort of payment to SAA. This meant that for the months of February, March, April, and May, no payment was made to SAA by MMP. Even worse, the amount paid by MMP to SAA in June 2021 did not even remotely come close to the total amount due to SAA and owed by MMP.
Despite all this, SAA has managed to pay most of its contractors for work done up to the month of April 2021.

5. MMP’s claim that they had “sent SAA an email with all the timesheets on June 10” is also misleading and disingenuous. MMP had in fact removed SAA’s access to shared documents on Google Drive on 3 June 2021 and has still not restored the access. While MMP had sent some copies of documents to SAA, these documents appear incomplete, and in some instances also do not appear to correspond with the contractors’ contracts. SAA is therefore having great difficulties in tabulating and ascertaining the correct amounts due to contractors for work done in May and June 2021.

6. SAA has since engaged lawyers to commence action against MMP. A legal letter of demand was sent out on 30 June 2021 to MMP. This letter contains further details and particulars of SAA’s response and position. A copy of this letter is attached for reference.

7. SAA is not blind or unsympathetic to the plight of the contractors who have not yet received payment for work done. As stated in our response to the media, SAA will continue to try to verify and ascertain the correct amounts still due to the contractors who have not yet been paid and endeavour to properly and accurately pay these contractors.

8. SAA will also fully assist and cooperate with MOM in any investigation.

Happy National Day 🇸🇬
09/08/2018

Happy National Day 🇸🇬

20/04/2018

We are one large family. Interested in joining us? Drop us a call at 61000367 today!

A great team, delivering great service. Emergency ambulances available for private events, functions, cross border & hos...
24/03/2018

A great team, delivering great service.

Emergency ambulances available for private events, functions, cross border & hospital transfers. Call us! 24/7 operator-assisted helpline at +65 6100 0367.

Starting point is packed with people and our medical team is ready for the world’s top obstacle race held at Palawan Bea...
24/03/2018

Starting point is packed with people and our medical team is ready for the world’s top obstacle race held at Palawan Beach Sentosa Island.

Want to hire a private ambulance for your event too? Drop us a call at our 24 hour hotline +65 6100 0367 for more information.

In an emergency, each minute matters. We urge all road users to allow our ambulances to pass as we flash our beacons and...
17/11/2017

In an emergency, each minute matters. We urge all road users to allow our ambulances to pass as we flash our beacons and siren. To find out more about the services we provide, please visit our website at medicalservice.com.sg or drop us a call at 6100 0367

With effect from 1 Dec 2017, SCDF ambulances will be exempted from Section 120(3) of the Road Traffic Act, which prohibits the running of red lights.

When you are driving on the road and hear the siren from an emergency ambulance near a road junction, slow down and let it pass even if you have the right of way.

Drive with a heart, give way to emergency ambulances.

11/11/2017

Here on medical standby for an international Basketball tournament 🏀

We were having a standby crew for a private event when we met our twin brother 😆 They’re receiving a case from the pier.
22/10/2017

We were having a standby crew for a private event when we met our twin brother 😆 They’re receiving a case from the pier.

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