02/23/2026
A powerful reminder that listening is key to success. Thanks for the reminder, Erin!
"I spent most of my adult career in education and was even an early childhood teacher. Many of the skills I developed over the years have been very helpful in my work at Abbott (communication, problem solving, change management, project management). One of the biggest lessons I learned was about the value of truly understanding what a customer needs and how they experience a particular product. There's just no substitute for doing the hard work of asking and listening, and as a result refining and improving the product we're offering.”
Erin Hennigan, Senior Project Manager, Abbott
Erin is an employee of Abbott. Any opinions represented in this post are personal to individuals in this post.
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