01/22/2026
๐ฎ๐ฐ/๐ณ ๐๐๐ฟ๐ป ๐ฅ๐ฒ๐ณ๐ฒ๐ฟ๐ฟ๐ฎ๐น & ๐๐ผ๐ป๐๐๐น๐๐ฎ๐๐ถ๐ผ๐ป โ ๐ง๐ต๐ฒ ๐๐ฅ๐๐ ๐๐ฎ๐น๐น ๐๐ฒ๐ป๐๐ฒ๐ฟ
The Burn Referral Center of America (BRCA) operates a dedicated Call Center staffed by specially trained Burn Referral Specialists who facilitate consultations, referrals, and patient transfers. Every call to the toll-free burn line is answered by a qualified specialist, ensuring rapid access to expert burn care.
Step One: Taking the Call
The Burn Referral Specialist gathers essential information from the caller, including contact details, referring provider information, and patient identification. Bilingual assistance in Spanish is available to ensure clear communication for all callers.
Step Two: Connecting to a Provider
Once initial details are obtained, the specialist immediately connects the caller to a BRCA provider and remains on the line to continue gathering critical clinical information. When indicated, the specialist also coordinates air or ground medical transport.
Step Three: Finalizing the Care Plan
Based on the discussion, the BRCA provider determines:
The most appropriate course of care based on burn severity
Patient disposition (inpatient vs. outpatient management)
The most appropriate destination facility for definitive care
Always Available, Rapid Response
24/7 consultations, referrals, and transfers
Average wait time to speak with a provider: less than 2 minutes
Dr. Travis Perry, MD, a member of the Burn Referral Center of America (BRCA), plays an integral role in this coordinated system of care. Through BRCAโs rapid-response model, Dr. Perry collaborates with referring providers nationwide to deliver timely, expert guidanceโensuring burn patients receive the right care, at the right place, at the right time.