23/12/2025
💬 Top Customer Questions of 2025❓
Throughout the year, our customers reach out with thoughtful, important questions—and Mary, our Office Manager, is often the friendly, knowledgeable voice on the other end of the phone helping answer them. She fields questions day in and day out and keeps everything running smoothly behind the scenes.
Over the next few posts, we’re sharing some of the most common questions we hear—along with Mary’s helpful answers—to make sure you’re getting the most out of your VATA products.
Let’s start with one we hear often 👇
“My ultrasound phantom image isn’t as clear as it used to be—is it broken?”
Probably not! Over time, a small amount of fluid can naturally evaporate, which can make the image look less sharp. In most cases, a quick refill is all it takes to restore image clarity—easy and effective.
🎥 Watch our short refill video for step-by-step instructions:
https://www.youtube.com/watch?v=rRUhgF-0OVc&t=28s
Helpful tip: Avoid overfilling, as it can cause leaking. If pressure builds, gently elevating the base at a slight angle can help.
With VATA's Vascular Access Ultrasound models you may find a reduction in the amount of fluid in the vessels and/or that air has been introduced with normal...
