
08/09/2025
I Agree. Prior auths are ruining healthcare and definitely eroding doctor-Patient relationships, because patients cannot understand why they cant get their medicine or the testing we ordered. They might assume we never ordered it, or that simply dont care. Patients then suffer if they cannot get their testing or medication. Outcomes and safety are seriously at stake.
To make matters worse, they get told by pharmacists “your doctor hasn’t authorized the med”. We ordered it and therefore certainly authorize the orders WE placed; but insurance denies it. Words matter. Moreso, big box pharmacies take zero interest in trying to get meds apprved, utilizing savings cards, or goodrx. They just say nope and punt the problem back to the patient, who is stuck in limbo between what the doctors office is telling them, what their pharmacist is telling them, and what their insurance is telling them- trying to decipher who is telling them the truth.
I am 100% on the patients’ side with their frustration; we are right there frustrated with you. We care deeply, and the moral injury of seeing our patients sad/frustrated/in pain because of their insurance refusing to cover anything is just heartbreaking.
(On a side note, anyone can start a prior authorization— from the medical assistant, to the patient themself, or the pharmacy tech. Best would be to get rid of auths all together, but it might give agency to patients for them to know they have some power in this process to do their auths. I think most are not aware they can.)
Insurers claim prior authorization protects patients. In reality, it’s a costly system that second-guesses doctors, rewards middlemen and drives Americans to abandon treatment altogether.