RelateCare

RelateCare RelateCare helps connect patients, providers and caregivers RelateCare began as a joint venture between RigneyDolphin and the Cleveland Clinic.

By combining RigneyDolphin’s excellence in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare is uniquely positioned to provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. Since then, RelateCare has grown consistently as an independent organization. We have expanded ou

r geographical reach across the US and now have clients in over 15 states, from Maine, to Texas to San Francisco. We count among our clients some of the best hospitals in the nation, and are always striving to expand the range of products and services we provide that allows patients to connect with their providers in a safe, convenient and timely manner. Address:
IRL: Unit 10/11,
IDA Industrial Estate,
Cork Rd
Waterford Ireland
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US: 3615 Superior Ave, Suite 4406C
Cleveland, OH 44114
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RelateCare is excited to attend the BioSTL Health Innovation Summit in St. Louis next week! The Missouri healthcare ecos...
08/22/2025

RelateCare is excited to attend the BioSTL Health Innovation Summit in St. Louis next week!

The Missouri healthcare ecosystem is among the most innovative in the world, and this event is always a fantastic opportunity to connect, learn, and share ideas.

Valerie O'Brien from RelateCare will be representing us at the summit!

Workforce Optimization in HealthcareHelping healthcare providers align people, process, and performance to deliver excep...
08/21/2025

Workforce Optimization in Healthcare

Helping healthcare providers align people, process, and performance to deliver exceptional patient experiences while boosting operational efficiency.

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In today’s healthcare landscape, organizations face mounting pressure to deliver exceptional patient experiences while maintaining operational efficiency.

08/19/2025

RelateCare Leadership Spotlight Series:

Leadership is about more than titles. Our leaders bring a wealth of experience and a shared commitment to improving healthcare delivery through thoughtful strategy and collaboration.

In this series, we highlight the individuals who help guide our direction, support our teams, and contribute to meaningful outcomes for our partners and their patients.

Meet Conor O'Byrne, Chief Executive Officer.

💬 Words That MatterKindness and compassion aren’t just part of our mission at RelateCare, they’re what patients experien...
08/11/2025

💬 Words That Matter

Kindness and compassion aren’t just part of our mission at RelateCare, they’re what patients experience every day.

Take a look at this fantastic BRAG received by one of our Patient Service Representatives! 👇

Discharge isn’t the end of Patient Care.Discover how RelateCare’s post-discharge programs help reduce readmissions and i...
08/07/2025

Discharge isn’t the end of Patient Care.

Discover how RelateCare’s post-discharge programs help reduce readmissions and improve patient outcomes.

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Transitioning from hospital to home can be a challenging experience for patients. At RelateCare, we understand the importance of providing structured, integrated support to ensure a smooth recovery process.

Supporting Nurses Through Innovation! At RelateCare, we’re helping nursing teams manage growing demands, By easing admin...
07/31/2025

Supporting Nurses Through Innovation!

At RelateCare, we’re helping nursing teams manage growing demands, By easing administrative tasks, improving coordination, and offering scalable support, we aim to reduce burnout and enhance patient care.

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In the ever-evolving landscape of healthcare, nurses remain the cornerstone of patient care. Their roles extend far beyond bedside care, encompassing patient assessments, treatment administration, data monitoring, collaboration with specialists, and handling administrative tasks.

Proudly Supporting Families on the Journey to Quit SmokingRelateCare support patients on their journey to better health....
07/28/2025

Proudly Supporting Families on the Journey to Quit Smoking

RelateCare support patients on their journey to better health. Every voice of encouragement matters, and every step forward is a win.

Learn more: https://relatecare.com/clinical-services/

RelateCare is thrilled to partner with Well Fed to bring healthier choices to our Waterford, Ireland HQ! 🥗Our new Well F...
07/25/2025

RelateCare is thrilled to partner with Well Fed to bring healthier choices to our Waterford, Ireland HQ! 🥗

Our new Well Fed vending machine is now live offering fresh, nutritious meals and snacks for our team. A healthier team is a happier, more productive one, and we’re proud to support wellbeing in the workplace.

Thanks to the Well Fed team for installing and providing top quality meals!

07/25/2025
🚀 Smartsourcing is reshaping healthcare delivery. 🚀At RelateCare, we go beyond the traditional norms, offering strategic...
07/23/2025

🚀 Smartsourcing is reshaping healthcare delivery. 🚀
At RelateCare, we go beyond the traditional norms, offering strategic partnerships that enhance patient care, improve efficiency, and drive innovation.

Discover how our strategic approach empowers healthcare providers to focus on what matters most - exceptional patient outcomes.

👉 Read the full article:

In today's rapidly evolving healthcare landscape, organizations are constantly seeking innovative ways to enhance efficiency, improve patient outcomes, and reduce costs. One such strategy that has gained significant traction is smartsourcing.

💬 Real Words from Real Patients!At RelateCare, kindness and compassion aren’t just values — they’re our everyday standar...
07/21/2025

💬 Real Words from Real Patients!

At RelateCare, kindness and compassion aren’t just values — they’re our everyday standard.

Take a look at this wonderful feedback we received about one of our Patient Service Representatives 👇

Address

Cleveland, OH

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Our Story

RelateCare began as a joint venture between the Cleveland Clinic and Rigneydolphin. By combining Rigneydolphin’s experience in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare provides leadership in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. With locations in Ireland and the USA, RelateCare develops relationships with clients to deliver innovative and unique opportunities to address current and future healthcare challenges.

Healthcare is unique in that not only does it demand the highest degree of excellence and flexibility, it also must ensure that patient care is always the priority. By focusing solely on this sector, companies like RelateCare can understand the nuances and intricacies associated with healthcare call center operations.

Success demands a strong partner-centric approach to business and a commitment to creating a culture of lean thinking and collaboration, where the focus at all levels throughout the organization is on continuous improvement.

As healthcare organizations are attempting to increase care quality, reduce costs, gain market share and offer patient-centric solutions RelateCare offers organizations the tools, support, processes, and knowledge necessary to reach their goals. Some organizations are facing staffing shortages, shortages of affordable space, inadequate technologies or the correct know-how to repair underperforming business units within their organization.