RelateCare helps connect patients, providers and caregivers RelateCare began as a joint venture between RigneyDolphin and the Cleveland Clinic.
By combining RigneyDolphin’s excellence in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare is uniquely positioned to provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. Since then, RelateCare has grown consistently as an independent organization. We have expanded our geographical reach across the US and now have clients in over 15 states, from Maine, to Texas to San Francisco. We count among our clients some of the best hospitals in the nation, and are always striving to expand the range of products and services we provide that allows patients to connect with their providers in a safe, convenient and timely manner. Address:
IRL: Unit 10/11,
IDA Industrial Estate,
Cork Rd
Waterford Ireland
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US: 3615 Superior Ave, Suite 4406C
Cleveland, OH 44114
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11/26/2025
Three in a Row for RelateCare!
For the third consecutive year, we have been recognized in the Ireland INC US 250 Index. Thank you to our incredible team and partners for making this milestone possible!
Read More Here:
RelateCare is proud to announce its inclusion in the Ireland INC US 250 Index 2025 for the third consecutive year. This ongoing recognition reflects our increasing impact on the US healthcare market and strengthens our position among Ireland's leading businesses.
11/20/2025
RelateCare is proud to support the Waterford Food Bank!
The Waterford Food Bank is a not-for-profit organization dedicated to providing food to those in need. Their annual “Fill a Bus Food Drive” took place this week, with a double-decker bus touring Waterford, visiting schools and businesses to collect food parcel donations.
A huge thank you to our amazing and generous team for contributing to this fantastic cause!
11/19/2025
Happy International Men’s Day 2025!
Today we celebrate the positive value men bring to families, workplaces, and communities.
11/14/2025
Today marks World Diabetes Day! Let’s stand together for awareness, prevention and care.
10/31/2025
🎃👻 Happy Halloween! 🎃👻
Wishing everyone a spook-tacular day filled with treats, laughter, and just the right amount of fright!
10/20/2025
Happy Diwali from RelateCare!
Today we celebrate the Festival of Lights, Diwali. A time for joy, reflection and new beginnings.
Wishing peace and prosperity to our colleagues, partners and communities around the world!
10/10/2025
Today, we are proud to recognize World Mental Health Day! A moment to reflect, support, and take action for mental wellbeing in the workplace and beyond. 💚
As part of our commitment to employee wellness, we recently held a Resilience Optimization Workshop online for our employees hosted by Stephen Bunney in WarriorWellness2023.
Stephen brought a unique and practical perspective to the session, blending his experience with wellness expertise to help our team explore resilience through evidence-based strategies:
✅ The science of stress and its impact on performance
✅ How resilience is a skill we can build
✅ Practical tools like breathing techniques and stress management strategies
Check out some of the slides discussed on our workshop!
10/10/2025
We are proud to see our very own Lactation Consultant Amanda Glynn featured in the Irish Examiner!
The article highlights Amanda’s incredible journey and the impactful work she’s doing to support families.
At RelateCare, we believe every interaction should leave a lasting impression.
Check out this heartfelt feedback from a recent patient encounter.
09/29/2025
We are proud to be featured in the The Business Post article, “Gold Winner: Rewriting the Future of Healthcare.”
The article highlights RelateCare’s Gold status in Ireland’s Best Managed Companies program and showcases how we are transforming healthcare delivery across Ireland, the US and UK.
📖 Read the full article here:
Sponsored Gold Winner: Rewriting the future of healthcare Stephen Wynne-Jones September 26, 2025 Conor O’Byrne, chef executive, RelateCare: ‘We offer people an evolving level of flexibility that’s built on mutual respect. We’re not a typical organisation, that continuously monitors when and ...
09/26/2025
RelateCare has been named as one of Ireland’s Best Managed Companies for the fourth year. This achievement is a testament to the hard work and dedication of our workforce.
We are honoured to be recognised as a Gold Standard company at last night’s awards, organised by Deloitte.
Read More:
RelateCare has been named as one of Ireland’s Best Managed Companies. The company, which demonstrated superior business performance fourth year, was recognised at an awards ceremony on Thursday, 25th September.
09/24/2025
🔍 Discover how the RelateCare Intelligent Healthcare Consulting team is transforming revenue cycle workflows to improve patient journeys and financial outcomes.
Our Intelligent HealthCare Consulting team specializes in Revenue Cycle Optimization, partnering with healthcare organizations to streamline operations, eliminate inefficiencies, and maximize revenue capture.
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RelateCare began as a joint venture between the Cleveland Clinic and Rigneydolphin. By combining Rigneydolphin’s experience in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare provides leadership in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. With locations in Ireland and the USA, RelateCare develops relationships with clients to deliver innovative and unique opportunities to address current and future healthcare challenges.
Healthcare is unique in that not only does it demand the highest degree of excellence and flexibility, it also must ensure that patient care is always the priority. By focusing solely on this sector, companies like RelateCare can understand the nuances and intricacies associated with healthcare call center operations.
Success demands a strong partner-centric approach to business and a commitment to creating a culture of lean thinking and collaboration, where the focus at all levels throughout the organization is on continuous improvement.
As healthcare organizations are attempting to increase care quality, reduce costs, gain market share and offer patient-centric solutions RelateCare offers organizations the tools, support, processes, and knowledge necessary to reach their goals. Some organizations are facing staffing shortages, shortages of affordable space, inadequate technologies or the correct know-how to repair underperforming business units within their organization.
With a blend of both onsite consultancy and outsourced contact center solutions, customers can be assured that they are benefiting from best practice initiatives in consultancy engagements. Effective patient communication solutions connect healthcare providers to their patients and customers while improving the overall patient experience and quality of care.
