SunNav Healthcare Advocates

SunNav Healthcare Advocates As patient advocates, we help patients and those supporting them to navigate the complex healthcare system.

We work directly with clients or their legal representative, to ensure they have a voice in their care and all info to make informed decisions

01/02/2026

If you want to advocate for yourself — really advocate — start here:
Bring written questions to every appointment.
Ask for specific explanations, not vague reassurance.
Get every lab and report in your hands, not just in the portal.
Ask how decisions were made — not just what the decisions are.
Follow up until you get answers.
Ask who is accountable for each next step.
Question anything that feels rushed or dismissed.
Stay calm but be direct — clarity beats politeness.
Treat documentation like armor.

Remember: your care is a collaboration, not a command.
You are your own advocate long before anyone else steps in.

Save this for your next appointment.

01/01/2026

You don’t have to manage your health alone.
Not the appointments, not the questions, not the confusion.

An independent patient advocate can step in, speak up, and guide you through every part of your care.

You deserve someone in your corner.




Medicare doesn’t have to feel confusing. With the right guidance, it becomes clear, manageable, and something you can mo...
12/31/2025

Medicare doesn’t have to feel confusing. With the right guidance, it becomes clear, manageable, and something you can move through with confidence.

At SunNav, we take it step by step - your pace, your questions, your needs.

No overwhelm.
No guesswork.
Just real answers and steady support.

Now welcoming Traditional Medicare clients.

Start here: SunNavHCA.com

12/30/2025

You don’t have to do this alone.

Here are a few ways to steady the overwhelm and stay grounded in your own care:

✔ Write down your questions before every appointment. It’s easier to advocate for yourself when your thoughts are organized.
✔ Repeat information back in your own words. It helps you catch misunderstandings before they turn into bigger problems.
✔ Ask what your options are — not just what’s recommended. Clarity gives you control.
✔ Bring someone you trust to take notes. Two sets of ears are better than one.
✔ Slow the pace. You’re allowed to ask providers to pause, re-explain, or give you a moment.

You’re capable. You’re informed. You’re allowed to take up space in your own healthcare.

And if you reach a point where you do need a patient advocate — someone to help you sort the details, ask the right questions, and stand beside you — I’m only one phone call away.

214.273.0091
www.sunnavhca.com

SunNav’s Decision-Making Assistance provides the support you need to understand your options, weigh risks and benefits, ...
12/29/2025

SunNav’s Decision-Making Assistance provides the support you need to understand your options, weigh risks and benefits, and choose the path that feels right for you (or your loved one).

Here’s what this service includes:

✔️ Clarifying Your Options
Breaking down complex medical choices into plain language so you can understand what each path means.

✔️ Values-Based Guidance
Helping you identify what matters most — quality of life, independence, safety, comfort, longevity, spiritual beliefs, or personal preferences — and aligning decisions with those priorities.

✔️ Support in Family Discussions
Facilitating calm, informed conversations when family members disagree or when emotions run high.

✔️ Advance Care Planning
Explaining documents like living wills, medical directives, and treatment preferences so your wishes are clearly understood and respected.

✔️ Advocacy During Appointments
Attending appointments (in person or virtually) to ensure your questions are answered and your choices are honored.

Healthcare decisions shouldn’t be rushed or made alone. You deserve someone who listens deeply, explains clearly, and supports you without judgment.


Why choose SunNav?Because experience matters — and so does support you can rely on.With over 20 years in healthcare, Ter...
12/26/2025

Why choose SunNav?
Because experience matters — and so does support you can rely on.

With over 20 years in healthcare, Terry McLellan, RN, BCPA provides independent patient advocacy, clear communication, and seamless coordination that keeps you informed and confident at every stage of your care.

Serving McKinney, Texas, and surrounding areas, Terry offers in-person support when you need someone by your side. SunNav also offers remote advocacy services.

When your health decisions feel complicated, having a knowledgeable advocate beside you changes everything.

May your Christmas be filled with peace, comfort, and the quiet joy of knowing you’re surrounded by love and grace.- Lov...
12/25/2025

May your Christmas be filled with peace, comfort, and the quiet joy of knowing you’re surrounded by love and grace.

- Love, The SunNav Family

12/24/2025

If no one has explained what an independent patient advocate actually brings to the table, let me:

◆ We catch billing errors that were never your responsibility to notice.
◆ We translate medical jargon into language that doesn’t require a dictionary.
◆ We ask the questions you’re too tired — or too overwhelmed — to ask.
◆ We coordinate care teams that rarely communicate on their own.
◆ We spot patterns that lead to life-changing clarity.
◆ We turn chaos into order so you can breathe again.
◆ We fight denials with strategy, not panic.
◆ We make sure your story is documented correctly, because charts shape care.
◆ We protect your time, your money, and your peace of mind.
◆ We stand beside you so you never have to walk into a decision alone.

This isn’t a luxury. It’s a lifeline.

If you need backup, contect SunNav today to learn how we can slow the room down for you and get the answers you need and deserve.

Healthcare gets overwhelming fast. You shouldn’t have to sort through appointments, decisions, and medical jargon on you...
12/23/2025

Healthcare gets overwhelming fast. You shouldn’t have to sort through appointments, decisions, and medical jargon on your own.

Terry McLellan, RN, BCPA, helps you slow down, get clear answers, and stay organized, so your care actually makes sense.

Whether it’s a new diagnosis, Medicare questions, or managing specialists, you don’t have to navigate it alone.

📞 214.273.0091
Clarity starts here.

McKinney, Texas, and surrounding areas
Remote services available

When a claim is denied or your coverage doesn’t make sense, it can feel impossible to navigate alone.SunNav’s Insurance ...
12/22/2025

When a claim is denied or your coverage doesn’t make sense, it can feel impossible to navigate alone.

SunNav’s Insurance Reviews & Appeals service helps you understand exactly what happened, what your policy actually covers, and what steps you can take to fight back when a decision is wrong.

Here’s what Terry does for clients:

✔️ Claim Review
Breaks down the denial letter and explains the reason in plain language; no jargon, no guessing.

✔️ Policy Interpretation
Helps you understand your benefits, exclusions, out-of-pocket responsibilities, and the fine print that most people never see.

✔️ Appeal Preparation
Builds a strong, evidence-based appeal with the documentation your insurer actually requires: medical records, letters of medical necessity, timelines, and more.

✔️ Communication With Providers & Insurers
Coordinates between doctors’ offices and insurance companies to gather what’s needed and challenge incorrect or incomplete decisions.

✔️ Advocacy From Start to Finish
You don’t have to keep calling. You don’t have to fight through the frustration. You have someone who knows the system and stands with you.

If you’re denied, confused, or overwhelmed by insurance decisions, you don’t have to handle it alone.

📞 214-273-0091
🔗 SunNavHCA.com

12/22/2025

You don’t have to take “no” as the final answer.
Insurance denials happen for reasons that often have nothing to do with your medical needs, and you’re not expected to know how to fight them on your own.

If you don’t know what to challenge, what to ask for, or how to build a strong appeal, that’s exactly where an independent patient advocate steps in.

We know the system, the codes, the language, and the process to push back effectively.

You have options. You have rights. And you don’t have to fight this alone.

👉 Call 214-273-0091 or visit SunNavHCA.com to start your review.




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Dallas, TX

Telephone

+12142730091

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