Patrick Pownell,MD

I saw Dr. Pownell Nov 3rd for a breast implant removal consult. B/c I was born with a medical condition requiring it, it was to be filed under insurance. The scheduler said she was going to file it the day I came in for my visit. Time went by and I never heard from her. I called her weeks later to find out that she said it was denied. She never called to tell me. I asked her if she could appeal it and she said she could but not to count on it changing things. I sent her documentation that it had been approved previously and she said she’d send it in and call me back. Well she never called me back. I called the insurance company and they said she never sent anything in. It wasn’t in the system anywhere. I called the insurance and got the I insurance to approve it in less than 24 hours. But wouldn’t you know that the scheduler told me that they couldn’t get it scheduled in 3 days b/c they couldn’t do a Covid test in time and that the surgery clinics were closing by noon on New Years Eve. I called and spoke to the office Manger today and she said that Dr Pownell was performing surgery until 7:00pm New Years. I’ve been told lie after lie at this office. They are extremely unethical and honestly I don’t trust them. Besides that, his office staff is very very RUDE!!! On my first visit there, their were 2 ladies that left very upset b/c they had been waiting in the office for over a hour to be seen. So if you smell a rat, it’s usually a RAT!!! I am so so disgusted by the way this office has handled things and I certainly hope no one has to have the horrible experience I had. I only gave them 1 star b/c it won’t let you give non.