13/12/2025
Well, after 17+ years we have finally encountered our first major insurance coverage issue. So I’m not complaining about them at all. However, the denial of Dave’s new protocol and dealing with two hospitals and our insurance, all in different time zones, has proved extremely challenging. But mostly it’s the inability to have two-way communication in a timely manner. Add to that, the lack of understanding from our local hospital on how best to proceed. I won’t get into all the details in this post, but suffice to say, it’s been very frustrating for me. The barriers to communication set in stone at our local and our insurance company feels very oppressive. I’ve been stuck home and tied to my phone waiting for them to return my call.
My daughter’s suggestion was to change my voicemail to “If this is A or B, call me back bitches!” 😝
Hopefully it will sort out soon one way or the other and we can get on with it.
Arkansas has been stellar as they always are. It’s our local group and our insurance that makes talking to someone timely very hard. It’s designed that way on purpose. But our local is the worst by far and has done the most damage to this whole appeal process. I know that Arkansas has Plan B, but they wisely want this to play out before we introduce anything else into the mix.
It reminds me of our early days when negotiating medical and insurance was unknown territory for us and we were frustrated and anxious at every turn.
The silver lining in this latest fiasco, is Dave and I are very seasoned now, and know that staying calm, while remaining diligent in our efforts is the best course for us. There is what we have control over and what we simply don’t. In times like this you just have to find those who care about you and your situation and encourage them to do more. Keep your cool and your humor, while letting them know you appreciate them and their efforts.