01/14/2026
After 25 years in the workforce, Bryan Kercheval was ready for a role that felt truly meaningful. He found that opportunity in the new medical tower at IU Health Fishers, where he now serves as team lead for Guest Relations.
Kercheval previously worked for a healthcare diagnostics company, but he was drawn to pursuing something different.
“I was looking for a new position, and this role really spoke to me. It's been an exciting adventure to be here,” he explains.
As team lead, Kercheval oversees schedules, approves timecards and supports team members in developing their skills. He loves the team.
“It’s like a small family. Everybody gets to know each other, and we interact with doctors, patients and other team members in the building every day,” he says.
Even as a team lead, Kercheval stays connected to the patient-facing part of his role. You can often find him at the front desk, welcoming visitors and helping them find their way.
“Sometimes when you're in the hospital, it could be for good or bad reasons. I like helping patients have a good day, or just a better day,” he says.