07/03/2025
Digital Patient Chart EHR: Enhanced User Support Study Guide
1 The Digital Patient Chart EHR aims to solve user requests in hours or days, significantly faster than the weeks or months often seen with other systems. This rapid resolution is a key enhancement to user support.
2 The "Open a Ticket" feature allows users to report issues or request updates directly through the help desk. This serves as a formal channel for users to communicate their needs to the support team.
3 The screen share option allows a staff member to directly show their screen to an account manager or developer. This eliminates the need for lengthy descriptions or multiple back-and-forth messages, streamlining the troubleshooting process.
4 The developer team's US-based location is relevant because it enables the direct screen sharing option with developers. This allows users to show problems directly to the team responsible for fixing them, without geographical or time-zone barriers hindering communication.
5 The primary function of the tooltips feature is to provide short explanations when a user hovers their mouse over an item. This offers immediate, contextual information to help users understand different elements of the EHR system.
6 If a user needs more information than a tooltip provides, they can click a button within the tooltip to link to a detailed explanation inside the EHR forum, or they can access the forum directly from the Help Desk dropdown.
7 Users can access the EHR forum either by clicking a button within a tooltip explanation, or by selecting it directly from the Help Desk dropdown menu in their personalized staff portal.
8 The EHR forum contains a variety of resources, including detailed explanations, videos with examples for any feature, and an option to contact other EHR users within the Digital Patient Chart EHR community.
9 Beyond technical explanations, the EHR forum offers users the unique option to contact other EHR users from the Digital Patient Chart EHR community. This fosters peer-to-peer support and knowledge sharing.
10 The personalized nature of staff portals means each staff member has a tailored interface with a readily accessible help desk button. This personalization makes it easier and more intuitive for users to find and utilize the available support options.