03/08/2026
Accessibility supports our independence, maintains our dignity and allows us to feel welcome in our community.đź’•
Not about looks, about dignity.
Picture this.
You’re standing at the counter, ready to pay for your new phone.
You tap your card.
The screen flashes: Insert card.
So you follow the prompts, choose your account, enter your PIN, confirm the amount, press OK. Easy, right?
Now imagine you can’t see the screen, or your hands tremble from Parkinson’s.
Maybe you’re a senior whose eyes struggle in the bright store lights or you get overwhelmed with tech.
What was effortless a moment ago now means one of two things:
You leave without making your purchase, or you hand your bank card and your PIN to a stranger to do for you.
A terminal with no physical buttons to push, no tactile markers.
Just a smooth, shiny screen that “looks” modern has created a barrier instead of removing barriers.
The old keypads worked for everyone. Colour-coded buttons, raised symbols, on the Enter, Correction and Cancel buttons. There is also a tactile dot on the #5 so one can navigate the pin pad. These small details gave independence, privacy and dignity to everyone.
When function is replaced by fashion, we quietly close the door on someone’s ability to participate.
Accessibility isn’t about looks. It’s about dignity and having independence.
If your payment terminals still have buttons, keep them. That’s what accessibility looks like and that’s how everyone feels welcome.
Photo description
The photo on the right is a digital, flat screen payment terminal and the photo on the left is a manual terminal with physical buttons.