09/28/2025
Big step forward for emergency response in Louisville, KY! Metro Emergency Services is rolling out live video capability that lets 911 operators actually see callers’ surroundings via their phone cameras.
Here’s what that means:
- Callers will receive a text link asking permission to turn their camera on. Once approved, operators get a visual on the scene.
- No more relying on verbal descriptions alone. Operators and first responders can get a clearer understanding of the situation before arriving.
- Especially helpful in situations where someone can’t talk (active threats, medical emergencies, domestic violence, etc.).
- The video will be recorded just like calls, and with future upgrades, that live video may even be shared directly with first responders in the field.
This is more than tech — it’s about safety, situational awareness, and saving precious seconds when they count most!
https://shorturl.at/sfrIT
A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency.