12/05/2024
Staying Above the Fray in Employee Disputes
Q: I tried to help resolve a dispute between two employees and got very emotional about the issues we were discussing. I wanted to take a neutral position but admit it was difficult. How do managers stay neutral, not pick sides, and demonstrate impartiality?
A: The supervisor skill you’re referring to is the ability to maintain composure and objectivity in serious conflicts among employees, especially when disrespect and emotional volatility are exhibited. This is called "staying above the fray."
Knowing how to adopt a neutral and detached position is easier if you understand the advantages of doing so. First, this skill helps you keep your cool and focus on finding solutions. As a supervisor, you must clearly communicate expectations, actively listen to all parties without bias, and build trust among conflicting employees. When employees feel their concerns are taken seriously without favoritism, they are more likely to express their grievances. This reduces risk to the work organization. Your neutrality also prevents conflicts from escalating. When employees perceive a supervisor as biased, it undermines credibility and authority, which are difficult to reestablish.
To enhance your conflict resolution skills, consider consulting the EAP for best practices. Contact SWEAP today to set up a consultation. Complete the form at https://sweapconnections.com/contact-us/ or call (800) 777-1797.
