08/21/2024
Hey, Independence Blue Cross! Do you enjoy denying legimate claims submitted by doctors over and over? My practice submitted a claim to you on 11/11/2021 and you’ve denied it repeatedly for a variety of reasons: didn’t like the ICD-10 codes, didn’t like the CPT code, no referral attached to the claim (which was attached at initial billing and again attached by me PERSONALLY a few months ago when you asked my billers for it again). You repeatedly deny this completely valid claim for inexplicable reasons. All because you don’t want to pay me a lousy $120 for the services I provided your member nearly 3 YEARS AGO. My receptionist and I spent nearly 2 hours on the phone with multiple agents at IBX today and I still don’t have a resolution. Not to mention, my receptionist has to call your company on her cell phone because a patient gave our office number as their home phone number and you refuse to correct it. When we call from our office phone, we get directed to Member Services instead of Provider Services. I ended up emailing my credentialing contacts at IBX for help and I also copied the email to your CEO. I have full intentions of filing a claim with the PA State Insurance Commissioner tomorrow about this ridiculous situation. It’s completely unacceptable.
