
05/16/2025
Rant incoming… So I ordered some clothing from this brand not my first time though. I ordered a Medium shirt and got a Large instead. Talking with customer service about exchanges/refunds…
The second image shows what sizes are available for same shirt exchange from the website returns section. Third image shows same shirt size selection from their app, not even a minute apart. They don’t show the same sizes available…
I understand mistakes happen but I’m really not happy with how this is being handled and how information seems conflicting from the company’s website and app.
I have an option to refund but lose some $ for a restocking fee. This is not a mistake made on my end so I don’t think I should be punished for it. And I don’t trust anymore the inventory availability because even my invoice showed medium and website showed medium available, and to now be told the item I ordered is no longer available in the size I ordered…
I really like the gear, but I don’t want to wear a shirt too large for me and I really REALLY hate the solutions I was provided… so I’ll probably end up gifting the shirt to someone it will fit and just never shop with the brand again. Not worth my time and hassle. First world problem if I ever had one but it bothered me enough to make a post and I don’t post often.
last chance to and make it right…