It is our goal to make a difference in the lives we touch by offering the highest level of service by a trained professional in the most relaxing environment for our clients.� �
Reservations:
In order to ensure that you obtain your desired scheduling, we recommend selecting your appointment date and time as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
**Please notify Ms Nicky of any allergies or sensitivities to aromas, oils, or ingredients when you schedule your appointment.**� �
Although we offer set packages for your convenience, you are welcome to combine any of our services for a custom package that meets your needs. � �
Cancellation Policies and Fees:�
Your treatments are reserved especially for you. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. ��
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times I will be functioning in an "on call" status and can have travelled to the shop specifically for your service. For these reasons, I am obligated to be compensated for my time as well as make up for the lost revenue.
��When you schedule your appointment with me, you are agreeing to these policies. All services require a credit card, 50% non-refundable deposit, or gift certificate to guarantee a reservation, so please have your credit card, payment transfer, and/or gift certificate ready when booking. You will not be billed via credit card unless there is a cancellation or no show. If you cancel or no show and paid the 50% deposit, it will not be refunded. Upon checkout, guests may choose their method of payment. ��
Cell Phones:�
We kindly ask that you turn your cell phones to vibrate upon arrival. Cell phone use may affect the length of your shop services. ��
Prices and Services:�
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. � �
Gift Certificate Policy:�
Gift Certificates are available in any amount and may be purchased at the shop, by phone at 858-356-4259 or you may contact us below. Out of town? Too busy? No problem. We will e-mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.��
Series of Treatments: �
We are unable to process any returns or reimburse any payment transaction on any treatment series that are purchased. We will, however, exchange them for other products or service credit of equal value.��
Gratuity:�
Gratuity is not included in the price of service or packages, customary tipping runs 15% to 20% but is, of course, at your discretion.
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Check in:�
We ask that you please arrive 5-10 minutes prior to your appointment time. We will do our best to accommodate late arrivals, if too late we will have to reschedule your appointment. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.
��Personal Belongings:�
Please leave all jewelry and valuable items at home. Ms Nicky’s Body Shop is not responsible for lost or misplaced items.��
Shop Promotions:
�Shop specials cannot be used in combination with any other offer, promotions or third party gift certificates. � �
Return Policy:
�It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our shop products for home use and find them to be defective, we will exchange any products within 7 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead a shop credit will be provided for any returned products to be used on any other products or services available here at Ms Nicky’s Body Shop.
