05/24/2024
As a single mother who has been a loyal customer of Mercury Insurance, I am deeply disappointed and frustrated by the way my claim has been mishandled since I reported water damage to my home after the storms in January. Despite having filed a covered claim, the proper work needed to repair and ensure the safety of my home has been denied by the insurance company.
My son and I are facing the imminent threat of homelessness, scheduled for next Thursday at 11:00 a.m. This situation is further complicated by my son's medical conditions, which require a properly prepared living environment to prevent any health complications or hospitalization.
Since February 14th, I have been tirelessly fighting with Mercury Insurance to fulfill their obligations, only to be met with continuous denials and a biased outlook on the case that consistently favors the insurer over the well-being of my family. I have exhausted all avenues of communication, reaching out to politicians, the insurance commissioner, and even media outlets like NBC, but to no avail.
It is heartbreaking and unacceptable to witness how Mercury Insurance, after years of being a dedicated customer, has failed to provide the support and assistance that my son and I desperately need during this challenging time. It is not just about a property claim; it is about the safety and security of my child and the place we call home.
I implore Mercury Insurance to reconsider their stance, prioritize the well-being of their policyholders, and take immediate action to rectify this situation before it escalates further. No mother should have to face the threat of homelessness and uncertainty due to the negligence of their insurance provider.
I urge Mercury Insurance to uphold their commitment to their customers and fulfill their responsibilities in a timely and compassionate manner. Our lives and well-being are at stake, and I trust that Mercury Insurance will do the right thing and provide the support we need to prevent this crisis from worsening.