BPO Vietnam

14/03/2022

𝗧𝗛𝗜𝗡𝗞 𝗕𝗘𝗬𝗢𝗡𝗗 𝗖𝗔𝗡𝗡𝗘𝗗 𝗔𝗡𝗗 𝗔𝗨𝗧𝗢-𝗚𝗘𝗡𝗘𝗥𝗔𝗧𝗘𝗗 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗘𝗦 - 𝗢𝗨𝗧𝗦𝗢𝗨𝗥𝗖𝗜𝗡𝗚 𝗖𝗛𝗔𝗧 & 𝗘𝗠𝗔𝗜𝗟 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦

We live in a digital world where unresolved issues can hamper your reputation and everything a customer desires should be available in seconds. The Covid-19 pandemic even emphasizes on customers' expectations about quick query resolution and personalized care. Customers want complete information and details about the solutions and that is how they choose to email or live chat. A generic canned response or an auto-generated reply can upset your potential customers.

However, we know that your corporate hardly handle well the large volume of request with the utmost care, especially when you do not have a team of customer service experts.

And Bell-HoaSao is always here to help you, with the best optimization for both solutions, pricing and human resources. We take care of the details in chat and email conversation for your brands, ensuring the highest customer satisfaction and your customer loyalty.

Certainly, you also can benefit from these advantages:

- ,
We are well-known for a flexible and competitive pricing
-
We have strong recruitment and management ability to keep your chat or email team running smoothly.
- Planation of issues, support for your customers
Without hurting your human resources and time.
- in and support

☘☘ Our case study: https://lnkd.in/gKrb5dGq

24/12/2021

We are excited to cherish this wonderful holiday season with you 🥳🥳
We wish you a Merry Christmas & an amazing new year with business growth!

22/12/2021

In contrast with the opinion that BPO and offshoring are outdated trends, amidst the unexpected changes for the future, BPO will help you optimize your business in a safe way, especially when you can select the right BPO partner.

If your business is in hunger for business growth while maintaining your costs and human resources, BPO services are the ideal option for…

14/12/2021

13/12/2021

According to the report “the BPO and Shared Service Location Index 2016” by Cushman and Wakefield, the BPO sector will shift to focus investment from traditional countries to pioneer countries due to changes in economy and politics. In this context, Vietnam is considered the most optimal destination in the BPO field.

Find out more in the post below!

https://www.bpovietnam.com/blog/news-10/bpo-vietnam-179

Why has Vietnam become the BPO trend of the future? Should businesses choose Vietnam for their successful business continuity? Find the answer in the below article!

08/12/2021

A BPO partner is not just a simple vendor or provider, it will hold part of your business and collaborate to your success or failure. A BPO partner with a streamlined process and strong human resources capacity would save your business much more costs and effort.

https://www.bpovietnam.com/blog/news-10/bpo-process-human-resource-capacity-177

A BPO partner is not just a simple vendor or provider, it will hold part of your business.. streamlined BPO process & human resource capacity With the.. Bell-HoaSao

08/12/2021

25/08/2021

✨ 𝐓𝐎𝐏 𝟒 𝐑𝐄𝐀𝐒𝐎𝐍𝐒 𝐅𝐎𝐑 𝐀 𝐑𝐄𝐀𝐋 𝐄𝐒𝐓𝐀𝐓𝐄 𝐅𝐈𝐑𝐌 𝐓𝐎 𝐎𝐅𝐅𝐒𝐇𝐎𝐑𝐄✨

👉 In the real estate industry, it is important to keep communication lines open with customers who are in the market to rent, lease, source a valuation, purchase or sell a property through multiple channels, especially through call center. However, building a dedicated in-house team comes at a high cost to the business, including the cost of hiring, training, paying and retaining staff, not to mention the infrastructure and other operational and management requirements.

To ease these burdens, real estate firms can consider building a contact center team with an offshore call center provider. Below are the top 4 functions that an effective offshore call center can help your real estate business and drive growth and competitive advantage.
▶️ 1. Effective Cold Calling
▶️ 2. Appointment Setting Services
▶️ 3. Streamlined Customer Service & Engagement
▶️ 4. Attentive Customer Care that nurtures relationship

🔥 As one of the leading companies in Vietnam to provide professional solutions and services on Contact Center and BPO, Bell System 24-Hoasao not only can perform these mentioned tasks but also bring many more advantageous services as per your requirement.

☎ Schedule a call with us today to see how your real estate firm can accelerate the growth with our support!

20/08/2021

✨ 𝐁𝐏𝐎 & 𝐁𝐄𝐋𝐋𝐒𝐘𝐒𝐓𝐄𝐌𝟐𝟒-𝐇𝐎𝐀𝐒𝐀𝐎 𝐀𝐒 𝐓𝐇𝐄 𝐓𝐑𝐔𝐒𝐓𝐄𝐃 𝐏𝐀𝐑𝐓𝐍𝐄𝐑 𝐅𝐎𝐑 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐂𝐄𝐍𝐓𝐄𝐑 𝐎𝐅𝐅𝐒𝐇𝐎𝐑𝐈𝐍𝐆 𝐈𝐍 𝐕𝐈𝐄𝐓𝐍𝐀𝐌✨

👉 Looking for an overview on BPO’s advantages and a reliable partner for offshoring services in Vietnam? This short article is an appropriate suggestion.

Business Process Outsourcing enables business owners to reduce the burden of work and concentrate on other core aspects of their operation. Outsourcing your business processes comes with a series of advantages. Some of those include:
▶️ 1. Cost advantages
▶️. 2. Productivity improvement
▶️ 3. Focus on core areas
▶️. 4. Optimum utilisation of the resources
▶️ 5. Improved human resources
▶️ 6. Cater to changing customer demands
▶️ 7. Faster and better services

With such advantages, BPO has become a significant part of a large number of corporates and seen a tremendous growth.

To utilize its strengths, it is crucial to choose a trusted partner in BPO.

🔥 Bellsystem24-HoaSao as a reliable partner for offshoring contact centers in Vietnam
In Vietnam, Bellsystem24-HoaSao is the pioneer and leading service provider for Customer Care and BPO.

‼️ 13-year-experiences in the BPO industry, our services have been altered to address the changing scenario of the industry. Our team of highly experienced BPO professionals follows a structured process to understand even the smallest requirement of the client and customize the service accordingly for enhanced satisfaction.

17/08/2021

✨ 𝐇𝐑 𝐎𝐔𝐓𝐒𝐎𝐔𝐑𝐂𝐈𝐍𝐆 𝐀𝐃𝐀𝐏𝐓𝐈𝐍𝐆 𝐓𝐎 𝐓𝐇𝐄 𝐍𝐄𝐖 𝐍𝐎𝐑𝐌𝐀𝐋 ✨

💠 As the new normal is reshaping the future of HR management, HR outsourcing (HRO) is considered an ideal and optimal solution for many businesses to thrive.

Besides, businesses also have to make some changes in the role outsourced, the requirements and the network of outsourcing to strongly navigate through the pandemic

Corona virus has had a huge effect and triggered a wide range of economic disturbances around the world. But the HR industry did not accept the rule. The industry quickly improved before the virus began to reveal its consequences.

At the same time, many businesses have stopped the process of training and recruitment as overwhelming business challenges resulted from the COVID-19 demand immediate attention. Isn’t it time that companies explore the key changes in HR outsourcing and consider this effective and budget-friendly method?

While many Outsourced Services (e.g., accounting services or virtual accounting, staffing service, payroll service, contractor management, temporary recruitment) were popular prior to the pandemic, their position would only grow. As businesses concentrate their attention on the key jobs, they are more likely to outsource the so-called "non-core" roles. This applies more to small and medium-sized businesses.

☎ Established in 2006, BHS is a leading HRO provider in Vietnam with 10 sites and 3500 agents. BHS is also a pioneer for the fast-growing offshoring industry in Vietnam with remarkably talented English-speaking staff, emphasis on advancing operation capacity, infrastructure, technology adaptation and optimized costs. Bellsystem24 is definitely an ideal candidate in Vietnam for your offshore project.

13/08/2021

✨𝟔 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 𝐎𝐅 𝐔𝐒𝐈𝐍𝐆 𝐀𝐍 𝐈𝐕𝐑 𝐒𝐘𝐒𝐓𝐄𝐌✨

Interactive Voice Response is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

Here is a list of a few benefits of using an IVR:
▶️ 𝟭. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗳𝗶𝗿𝘀𝘁 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻
IVR significantly increases first contact resolution because callers are always directed to the agent who is most capable of meeting their needs or the most appropriate department. The agent who receives the call will be more qualified to answer the caller’s question and will be less likely to transfer the call to another agent.

▶️ 𝟮. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆
Agents who work in a company that uses an IVR are more proficient at solving specific problems and meeting specific needs of the customers that they are assigned. The result is an increase in customer service efficiency.

▶️ 𝟯. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗮𝗴𝗲𝗻𝘁 𝗮𝗻𝗱 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆
Agents who work in a company with an IVR are more skilled at addressing specific issues, are less likely to consult with colleagues or a manager and are also less likely to transfer the call to another agent. This results in a significant increase in agent and company efficiency.

▶️ 𝟰. 𝗥𝗲𝗱𝘂𝗰𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗼𝘀𝘁𝘀
IVR systems will replace a receptionist or a customer service agent who answers calls and directs calls to agents. They are also very affordable, will increase efficiency and will reduce operational costs, so the ROI is huge.

▶️ 𝟱. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗶𝘀𝗺
You can use an IVR system to greet your customers in a very professional manner and to make it appear that you have more departments and employees than you actually have.

▶️ 𝟲. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻
When your IVR is easy to use and reliable, customers will never be routed to the wrong department, or to an agent who cannot solve their problems.

☎ Connect with us for free support and advice!

10/08/2021

✨ 𝐊𝐘𝐂 𝐒𝐎𝐋𝐔𝐓𝐈𝐎𝐍 𝐅𝐎𝐑 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐂𝐄𝐍𝐓𝐄𝐑 - 𝐌𝐎𝐑𝐄 𝐈𝐍𝐓𝐄𝐋𝐋𝐈𝐆𝐄𝐍𝐓 & 𝐁𝐄𝐓𝐓𝐄𝐑✨

The KYC (Know Your Customer - customer information verification) solution via Contact Center is a combination of the optimal points between the two traditional forms of eKYC and traditional KYC, helping to bring efficiency to the customer information verification process and reduce the cost and minimize risks. Thanks to the combination of human advantages, Contact Center system and artificial intelligence.

Traditional KYC (KYC Field): All KYC staff interact directly with customers will be replaced by operators. Agents authenticate customer information through direct video calls, instead of having to go to the place to collect and verify the information.

E-KYC: The personal information and biometric characteristics (face, voice) provided by the customer will be aggregated and updated on the Contact Center system to conduct classification and determine suitability well suited. Then use automated call out software to verify customer information one last time with the help of Voice Biometrics and identify customer face by video call.Solution benefits.

💠 Solution benefits.
- The process of verifying customer information is faster.
- Increase the quality of the customer journey.
- Increase the ability of customers to use products/services.
- Safe information security.
- Reduce KYC implementation costs, minimize human resources.

Connect with us to implement a smart KYC solution

06/08/2021

✨ 𝐓𝐇𝐄 𝟒 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 𝐎𝐅 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐂𝐄𝐍𝐓𝐄𝐑 𝐀𝐍𝐃 𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒 𝐏𝐑𝐎𝐂𝐄𝐒𝐒 𝐎𝐔𝐓𝐒𝐎𝐔𝐑𝐂𝐈𝐍𝐆✨

Customer Care plays an important role in retaining customers and hiring a third partner for Customer Care Support has become a common concept as the increase of operation costs (including labor costs). Opting for Call Center Outsourcing offers various benefits to both organization and customers. Below are the 4 outstanding benefits of outsourcing Call Center support:

▶️ 𝟭. 𝗣𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗚𝗿𝗼𝘄𝘁𝗵
The cost of retaining a customer can be 10 times the cost of acquiring a new customer. Instead of just cutting costs, businesses need to discover new strategic ways to approach their customers, one of which is creating better customer experiences. Therefore, outsourcing customer care service to a professional company with 24/7 support will be the optimal strategy to increase customer satisfaction.

▶️ 𝟮. 𝗖𝗼𝘀𝘁 𝗥𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻
Lack of qualified staff during sudden (or even expected) growth can be challenging to most businesses. In addition, it is quite costly to invest in a professional customer care center. Call center outsourcing solution will provide businesses with in-depth knowledge call center representatives, so that these businesses can focus their resources on main business activities.

▶️ 𝟯. 𝟭𝟬𝟬% 𝗵𝗮𝗻𝗱𝗹𝗲𝗱 𝗰𝗮𝗹𝗹 𝗿𝗮𝘁𝗲
The key metrics in measuring customer satisfaction are response time, average handle time, and first call resolution. It would be unprofessional if customers’ request is not being answered.

▶️ 𝟰. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻
In the world of social media, customer feedback on a product or service spreads fast, no matter it is positive or negative. Customers can help build your company's reputation by sharing positive experiences with their friends or on social media

04/08/2021

✨ 𝐓𝐇𝐈𝐍𝐆𝐒 𝐓𝐎 𝐂𝐎𝐍𝐒𝐈𝐃𝐄𝐑 𝐖𝐇𝐄𝐍 𝐂𝐇𝐎𝐎𝐒𝐈𝐍𝐆 𝐀𝐍 𝐎𝐅𝐅𝐒𝐇𝐎𝐑𝐈𝐍𝐆 𝐏𝐀𝐑𝐓𝐍𝐄𝐑 𝐈𝐍 𝐕𝐈𝐄𝐓𝐍𝐀𝐌 ✨

💠 If you opt for offshoring your project, you are getting multiple benefits including efficiency in labour and business operational costs, greater access to your talent pool, availability for your business growth and control

💠 Vietnam is a perfect destination for your offshoring. The country also has a young and dynamic population 45% of whom are under 30 years of age. The country has a wonderful English-speaking population - more than 53 percent of Vietnamese citizens speak English and English is considered the country’s second language. Thanks to these advantages, Vietnam possesses educated and talented human resources who can meet your communication requirements at work.

💠Some factors to consider when selecting a Vietnamese partner for offshoring. To make a smart choice of offshoring partner, you should consider the following factors: operational capacity, corporate culture, technology adaptability, flexibility and optimized costs.

☎ Established in 2006, BHS is a leading BPO/call center service provider in Vietnam with 10 sites and 3500 agents. BHS is also a pioneer for the fast-growing offshoring industry in Vietnam with remarkably talented English-speaking staff, emphasis on advancing operation capacity, infrastructure, technology adaptation and optimized costs. Bellsystem24 is definitely an ideal candidate in Vietnam for your offshore project.

04/08/2021

𝐇𝐎𝐖 𝐓𝐎 𝐂𝐑𝐄𝐀𝐓𝐄 𝐀𝐍 𝐄𝐌𝐏𝐋𝐎𝐘𝐄𝐄 𝐑𝐄𝐓𝐄𝐍𝐓𝐈𝐎𝐍 𝐏𝐑𝐎𝐆𝐑𝐀𝐌

Employee retention programs can help you protect your most valuable assets: your people. High turnover rates cost time and money and indicate that your organization is a stepping stone, rather than a destination.

▶️ 1. 𝑬𝒎𝒑𝒍𝒐𝒚𝒆𝒆 𝒄𝒐𝒎𝒑𝒆𝒏𝒔𝒂𝒕𝒊𝒐𝒏 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒆𝒔

When deciding your compensation strategies, there’s only one question you should answer: “Is this employee’s work valuable to the company?” Reward accordingly. It definitely helps if your salary ranges are above (or at least equal to) your competitors’–but this isn’t always possible, particularly for smaller companies.

▶️ 2. 𝑊𝑜𝑟𝑘𝑖𝑛𝑔 𝑒𝑛𝑣𝑖𝑟𝑜𝑛𝑚𝑒𝑛𝑡
Although compensation is a factor, ultimately, people stay in jobs they enjoy. You should, therefore, make sure that your work environment attracts, retains and nourishes great people. Casual dress codes or free lunches, snacks and gym memberships are great perks that don’t cost much.

▶️ 3. 𝑃𝑒𝑟𝑠𝑜𝑛𝑎𝑙 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡 𝑎𝑛𝑑 𝑔𝑟𝑜𝑤𝑡ℎ
Good employees are interested in growing. Perks and other benefits are good, but aren’t easily personalized to satisfy all employees. Besides, how long would an ambitious employee stay at your company if you only offered some free snacks as a perk? In the long-term, everyone is interested in personal development.

▶️ 4. 𝑆𝑢𝑝𝑝𝑜𝑟𝑡 𝑠𝑡𝑟𝑎𝑡𝑒𝑔𝑖𝑒𝑠
Employee support strategies involve giving people the tools and equipment they need to get their job done. When employees feel they have what they need to perform, their job satisfaction increases drastically.

As you can see, employee retention programs come in all shapes and sizes. Remember to check in with your employees often, discover their level of job satisfaction and learn what they need to boost their productivity. If you understand your employees’ interests and values, you’ll be more likely to keep them

30/06/2021

✨ 𝟑 𝐀𝐃𝐕𝐀𝐍𝐓𝐀𝐆𝐄𝐒 𝐎𝐅 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐈𝐎𝐍 ✨

According to Forbes Contributor Brad Birnbaum, customer service automation "helps to streamline the ever-increasing volume of interactions across touchpoints."
Customer service that uses technology rather than human agents to fulfill duties is known as call/contact center automation.

▶️ 𝙁𝙖𝙨𝙩𝙚𝙧 𝙧𝙚𝙨𝙥𝙤𝙣𝙨𝙚 𝙩𝙞𝙢𝙚𝙨
With automation, companies can finally meet the rely speed customer expects.

Customer service that is well-designed is also important. On the web and on mobile devices, chatbots can act as the first line of defense, providing specialized and accurate responses in seconds.

▶️ 𝙇𝙤𝙬𝙚𝙧 𝙘𝙤𝙨𝙩 𝙥𝙚𝙧 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙩𝙞𝙤𝙣
Self-service solutions such as chatbots, which may address issues before they reach a live agent, represent a significant cost-cutting opportunity, in part because they eliminate the need for a phone call, diverting traffic away from more expensive channels.

▶️ 𝑹𝒆𝒅𝒖𝒄𝒆𝒅 𝒉𝒖𝒎𝒂𝒏 𝒆𝒓𝒓𝒐𝒓𝒔
When you use AI and machine learning in contact center automation systems, the technology improves and becomes more accurate over time. This is owing to their ability to learn from previous interactions and absorb new knowledge that alters their behavior in the future.

23/06/2021

🕵️ 🕵️ 𝐁𝐏𝐎 & 𝐁𝐄𝐋𝐋𝐒𝐘𝐒𝐓𝐄𝐌𝟐𝟒-𝐇𝐎𝐀𝐒𝐀𝐎 𝐀𝐒 𝐓𝐇𝐄 𝐓𝐑𝐔𝐒𝐓𝐄𝐃 𝐏𝐀𝐑𝐓𝐍𝐄𝐑 𝐅𝐎𝐑 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐂𝐄𝐍𝐓𝐄𝐑 𝐎𝐅𝐅𝐒𝐇𝐎𝐑𝐈𝐍𝐆 𝐈𝐍 𝐕𝐈𝐄𝐓𝐍𝐀𝐌

💠 𝑩𝑷𝑶’𝒔 𝒂𝒅𝒗𝒂𝒏𝒕𝒂𝒈𝒆𝒔 𝒇𝒐𝒓 𝒚𝒐𝒖𝒓 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔
Business Process Outsourcing (BPO) enables business owners to reduce the burden of work and concentrate on other core aspects of their operation. Outsourcing your business processes comes with a series of advantages. Some of those include:
✔️ Cost advantages
✔️ Productivity improvement
✔️ Focus on core areas
✔️ Optimum utilization of the resources
✔️ Improved human resources
✔️ Cater to changing customer demands
✔️ Faster and better services

💠 𝑾𝒆 𝒂𝒓𝒆 𝒂 𝒓𝒆𝒍𝒊𝒂𝒃𝒍𝒆 𝒑𝒂𝒓𝒕𝒏𝒆𝒓 𝒇𝒐𝒓 𝒐𝒇𝒇𝒔𝒉𝒐𝒓𝒊𝒏𝒈 𝒄𝒐𝒏𝒕𝒂𝒄𝒕 𝒄𝒆𝒏𝒕𝒆𝒓𝒔 𝒊𝒏 𝑽𝒊𝒆𝒕𝒏𝒂𝒎
In Vietnam, Bellsystem24-HoaSao is the pioneer and leading service provider for Customer Care and BPO.

13-year-experiences in the BPO industry, our services have been altered to address the changing scenario of the industry. Our team of highly experienced BPO professionals follows a structured process to understand even the smallest requirement of the client and customize the service accordingly for enhanced satisfaction.