BPO Vietnam

14/03/2022

𝗧𝗛𝗜𝗡𝗞 𝗕𝗘𝗬𝗢𝗡𝗗 𝗖𝗔𝗡𝗡𝗘𝗗 𝗔𝗡𝗗 𝗔𝗨𝗧𝗢-𝗚𝗘𝗡𝗘𝗥𝗔𝗧𝗘𝗗 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗘𝗦 - 𝗢𝗨𝗧𝗦𝗢𝗨𝗥𝗖𝗜𝗡𝗚 𝗖𝗛𝗔𝗧 & 𝗘𝗠𝗔𝗜𝗟 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦

We live in a digital world where unresolved issues can hamper your reputation and everything a customer desires should be available in seconds. The Covid-19 pandemic even emphasizes on customers' expectations about quick query resolution and personalized care. Customers want complete information and details about the solutions and that is how they choose to email or live chat. A generic canned response or an auto-generated reply can upset your potential customers.

However, we know that your corporate hardly handle well the large volume of request with the utmost care, especially when you do not have a team of customer service experts.

And Bell-HoaSao is always here to help you, with the best optimization for both solutions, pricing and human resources. We take care of the details in chat and email conversation for your brands, ensuring the highest customer satisfaction and your customer loyalty.

Certainly, you also can benefit from these advantages:

- ,
We are well-known for a flexible and competitive pricing
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We have strong recruitment and management ability to keep your chat or email team running smoothly.
- Planation of issues, support for your customers
Without hurting your human resources and time.
- in and support

☘☘ Our case study: https://lnkd.in/gKrb5dGq

24/12/2021

We are excited to cherish this wonderful holiday season with you 🥳🥳
We wish you a Merry Christmas & an amazing new year with business growth!

22/12/2021

In contrast with the opinion that BPO and offshoring are outdated trends, amidst the unexpected changes for the future, BPO will help you optimize your business in a safe way, especially when you can select the right BPO partner.

If your business is in hunger for business growth while maintaining your costs and human resources, BPO services are the ideal option for…

13/12/2021

According to the report “the BPO and Shared Service Location Index 2016” by Cushman and Wakefield, the BPO sector will shift to focus investment from traditional countries to pioneer countries due to changes in economy and politics. In this context, Vietnam is considered the most optimal destination in the BPO field.

Find out more in the post below!

Why has Vietnam become the BPO trend of the future? Should businesses choose Vietnam for their successful business continuity? Find the answer in the below article!

08/12/2021

A BPO partner is not just a simple vendor or provider, it will hold part of your business and collaborate to your success or failure. A BPO partner with a streamlined process and strong human resources capacity would save your business much more costs and effort.

A BPO partner is not just a simple vendor or provider, it will hold part of your business.. streamlined BPO process & human resource capacity With the.. Bell-HoaSao

25/08/2021

✨ 𝐓𝐎𝐏 𝟒 𝐑𝐄𝐀𝐒𝐎𝐍𝐒 𝐅𝐎𝐑 𝐀 𝐑𝐄𝐀𝐋 𝐄𝐒𝐓𝐀𝐓𝐄 𝐅𝐈𝐑𝐌 𝐓𝐎 𝐎𝐅𝐅𝐒𝐇𝐎𝐑𝐄✨

👉 In the real estate industry, it is important to keep communication lines open with customers who are in the market to rent, lease, source a valuation, purchase or sell a property through multiple channels, especially through call center. However, building a dedicated in-house team comes at a high cost to the business, including the cost of hiring, training, paying and retaining staff, not to mention the infrastructure and other operational and management requirements.

To ease these burdens, real estate firms can consider building a contact center team with an offshore call center provider. Below are the top 4 functions that an effective offshore call center can help your real estate business and drive growth and competitive advantage.
▶️ 1. Effective Cold Calling
▶️ 2. Appointment Setting Services
▶️ 3. Streamlined Customer Service & Engagement
▶️ 4. Attentive Customer Care that nurtures relationship

🔥 As one of the leading companies in Vietnam to provide professional solutions and services on Contact Center and BPO, Bell System 24-Hoasao not only can perform these mentioned tasks but also bring many more advantageous services as per your requirement.

☎ Schedule a call with us today to see how your real estate firm can accelerate the growth with our support!

20/08/2021

✨ 𝐁𝐏𝐎 & 𝐁𝐄𝐋𝐋𝐒𝐘𝐒𝐓𝐄𝐌𝟐𝟒-𝐇𝐎𝐀𝐒𝐀𝐎 𝐀𝐒 𝐓𝐇𝐄 𝐓𝐑𝐔𝐒𝐓𝐄𝐃 𝐏𝐀𝐑𝐓𝐍𝐄𝐑 𝐅𝐎𝐑 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐂𝐄𝐍𝐓𝐄𝐑 𝐎𝐅𝐅𝐒𝐇𝐎𝐑𝐈𝐍𝐆 𝐈𝐍 𝐕𝐈𝐄𝐓𝐍𝐀𝐌✨

👉 Looking for an overview on BPO’s advantages and a reliable partner for offshoring services in Vietnam? This short article is an appropriate suggestion.

Business Process Outsourcing enables business owners to reduce the burden of work and concentrate on other core aspects of their operation. Outsourcing your business processes comes with a series of advantages. Some of those include:
▶️ 1. Cost advantages
▶️. 2. Productivity improvement
▶️ 3. Focus on core areas
▶️. 4. Optimum utilisation of the resources
▶️ 5. Improved human resources
▶️ 6. Cater to changing customer demands
▶️ 7. Faster and better services

With such advantages, BPO has become a significant part of a large number of corporates and seen a tremendous growth.

To utilize its strengths, it is crucial to choose a trusted partner in BPO.

🔥 Bellsystem24-HoaSao as a reliable partner for offshoring contact centers in Vietnam
In Vietnam, Bellsystem24-HoaSao is the pioneer and leading service provider for Customer Care and BPO.

‼️ 13-year-experiences in the BPO industry, our services have been altered to address the changing scenario of the industry. Our team of highly experienced BPO professionals follows a structured process to understand even the smallest requirement of the client and customize the service accordingly for enhanced satisfaction.

17/08/2021

✨ 𝐇𝐑 𝐎𝐔𝐓𝐒𝐎𝐔𝐑𝐂𝐈𝐍𝐆 𝐀𝐃𝐀𝐏𝐓𝐈𝐍𝐆 𝐓𝐎 𝐓𝐇𝐄 𝐍𝐄𝐖 𝐍𝐎𝐑𝐌𝐀𝐋 ✨

💠 As the new normal is reshaping the future of HR management, HR outsourcing (HRO) is considered an ideal and optimal solution for many businesses to thrive.

Besides, businesses also have to make some changes in the role outsourced, the requirements and the network of outsourcing to strongly navigate through the pandemic

Corona virus has had a huge effect and triggered a wide range of economic disturbances around the world. But the HR industry did not accept the rule. The industry quickly improved before the virus began to reveal its consequences.

At the same time, many businesses have stopped the process of training and recruitment as overwhelming business challenges resulted from the COVID-19 demand immediate attention. Isn’t it time that companies explore the key changes in HR outsourcing and consider this effective and budget-friendly method?

While many Outsourced Services (e.g., accounting services or virtual accounting, staffing service, payroll service, contractor management, temporary recruitment) were popular prior to the pandemic, their position would only grow. As businesses concentrate their attention on the key jobs, they are more likely to outsource the so-called "non-core" roles. This applies more to small and medium-sized businesses.

☎ Established in 2006, BHS is a leading HRO provider in Vietnam with 10 sites and 3500 agents. BHS is also a pioneer for the fast-growing offshoring industry in Vietnam with remarkably talented English-speaking staff, emphasis on advancing operation capacity, infrastructure, technology adaptation and optimized costs. Bellsystem24 is definitely an ideal candidate in Vietnam for your offshore project.

13/08/2021

✨𝟔 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 𝐎𝐅 𝐔𝐒𝐈𝐍𝐆 𝐀𝐍 𝐈𝐕𝐑 𝐒𝐘𝐒𝐓𝐄𝐌✨

Interactive Voice Response is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

Here is a list of a few benefits of using an IVR:
▶️ 𝟭. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗳𝗶𝗿𝘀𝘁 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻
IVR significantly increases first contact resolution because callers are always directed to the agent who is most capable of meeting their needs or the most appropriate department. The agent who receives the call will be more qualified to answer the caller’s question and will be less likely to transfer the call to another agent.

▶️ 𝟮. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆
Agents who work in a company that uses an IVR are more proficient at solving specific problems and meeting specific needs of the customers that they are assigned. The result is an increase in customer service efficiency.

▶️ 𝟯. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗮𝗴𝗲𝗻𝘁 𝗮𝗻𝗱 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆
Agents who work in a company with an IVR are more skilled at addressing specific issues, are less likely to consult with colleagues or a manager and are also less likely to transfer the call to another agent. This results in a significant increase in agent and company efficiency.

▶️ 𝟰. 𝗥𝗲𝗱𝘂𝗰𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗼𝘀𝘁𝘀
IVR systems will replace a receptionist or a customer service agent who answers calls and directs calls to agents. They are also very affordable, will increase efficiency and will reduce operational costs, so the ROI is huge.

▶️ 𝟱. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗶𝘀𝗺
You can use an IVR system to greet your customers in a very professional manner and to make it appear that you have more departments and employees than you actually have.

▶️ 𝟲. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻
When your IVR is easy to use and reliable, customers will never be routed to the wrong department, or to an agent who cannot solve their problems.

☎ Connect with us for free support and advice!