19/02/2024
Your client experience begins way before the client signs your contract.
You have probably heard this before but have not received much clarity around when the client experience DOES begin, and how this impacts your business as a whole, so let’s break it down.
Your client experience begins with your first point of contact with the client.
This can be through a conversation, through your Instagram content, or even simply through the first time they inquire about your services.
This means having a very intentional approach to
* how we connect,
* the systems we have in place to respond to inquiries,
* and our overall presence
needs to reflect a cohesive feel that builds trust and ease.
👉Note that this is all BEFORE even working together.
This intention needs to filter through into how you sign on the client which could look like an effortless contract signing process and a clear way to make communication effortless.
From there, you want to ensure you set expectations and deadlines for deliverables in place so that you are working towards the same goals.
The KEY is to clearly communicate your process and how it all works.
Once you finish the project with the client, you want to ensure there is an offboarding process that allows the client to feel like a priority.
You want to set that client up for success to know how to truly utilize the work you did together.
This intention builds client retention and makes your past clients want to refer you to their people because they not only see the value in the work you do, but they see the value in how you do the work and the ease you bring them within their business.
If you’re not sure where to start when it comes to creating an unforgettable client experience, I’d love to chat about how we can simplify your process of creating an incredible client experience from start to finish.
DM me with any questions .entrepreneur or head to link in my bio to find out how we can work together. 💜
