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NEXT Pharma Summit

NEXT Pharma Summit - Sharpest and event.

NEXT Pharma Summit is a global initiative dedicated to people passionate about Pharma and all-around Digital, Commercial, Medical Affairs, Tech and more. At NEXT we understand that pharma is shaping and redefining its purpose due to the heavy transformation process, and we want to lead, inspire and cheer about it, and ask a simple question: Where to NEXT? NEXT Pharma Summit flagship initiatives include:

- NEXT CX & AI Summit on Oct 22&23 2024 in Vienna - https://nextpharmasummit.com/ViennaCX/
- the NEXT 25' in Dubrovnik - https://nextpharmasummit.com/Dubrovnik/
- NEXT webinars, white-papers, reports and many more - https://nextpharmasummit.com/Lab/

See you around!

12/09/2025

>NEXT CX & AI 25' Vienna - Thank you to our sponsors & partners! 🤝 >

We’re grateful for the incredible companies backing this year’s summit. Your support helps us raise the bar for CX & AI in pharma.

💜 Gold
Exeevo
💜 Silver
PwC, Mediately, Retorio, Sorcero, Varn Health + Brandcast Health, Viseven, Exaris Solutions, Onomi, Anthill, WRITER, dentsu, Ingemark, Media-Soft, NeoOptima, ADVANCE®AI
💜 Exhibitors
Asseco Platform, SecondBrain, Precision AQ, drcom, diva-e
💜 Media Partners
My Medical Affairs, MAEVO, SciencePOD, PM360 Magazine, AI & ML Events

Huge thanks to each of you for driving meaningful conversations and real outcomes in Vienna!

12/09/2025

>NEXT Pharma Summit × DeepL – Sessions (Part 1) | Free Masterclass 🟣 >

Kicking off the day in Frankfurt, here’s what comes first on the agenda (and what you’ll take away):
1) Panel 1 — The Critical Role of Translation & Localization in Life Sciences
(clinical trials, regulatory submissions, approvals)
2) Best Practice Session — Ensuring Accuracy, Compliance & Efficiency in Clinical & Regulatory Translation

What to expect / key takeaways
🟣 How to avoid common pitfalls in translating protocols, PLS, IBs, SmPC/labeling and submission documents (eCTD/CTIS)
🟣 Practical strategies for terminology governance (glossaries, custom rules) and “quality at source”
🟣 Balancing human expertise + AI while keeping data confidentiality and auditability intact
🟣 Methods for redaction/anonymization and meeting EMA/FDA expectations
🟣 Integrations and workflow tips (e.g., RegOps, CTMS, PromoMats), plus the KPIs that matter

Be part of a free, practical masterclass designed to help you ship compliant, secure, and efficient multilingual content across the product lifecycle.

👉 Register (FREE): https://events.ringcentral.com/events/masterclass-translating-innovation-bridging-languages-in-life-sciences

12/09/2025

>NEXT CX & AI 25' Vienna - Speaker Announcement! 🟪 >

We’re honored to welcome Barbara Albientz, Chief Commercial Officer at Helvion Pharma, to NEXT CX & AI ’25 Vienna (18–19 Nov)—one of the strongest voices in our lineup. With 25+ years at Novartis leading global MCE rollouts across 35+ countries, AI-driven portfolio strategy (NAVIGATOR), and enterprise transformations—plus earlier stints at Roche and Sandoz—Barbara blends big-pharma scale with fresh CCO perspective from Helvion Pharma.

What you’ll learn from Barbara in Vienna
🟪 How to turn AI & data into portfolio decisions and brand growth—beyond pilots.
🟪 Building commercial excellence: omnichannel operating models, field productivity, and measurable customer retention.
🟪 Orchestrating organization-wide transformation—governance, incentives, and finance alignment that sticks.
🟪 From global to emerging: launching digital-first, cost-efficient models for essential brands and new markets.

Barbara, thank you for joining us—can’t wait for your playbooks on making strategy real.

11/09/2025

>LIVE Sponsor Announcement — Welcome, NeoOptima! 💜>

Thrilled to welcome NeoOptima (part of Cencora, with KAI) as a Silver Sponsor of NEXT CX & AI ’25 Vienna (18–19 Nov).

Since 2016, NeoOptima has been elevating pharma in-field enablement—pairing AI Conversational Intelligence (KAI) with expert coaching to turn every HCP interaction into measurable impact.

🟪 Actionable insight from real HCP conversations
🟪 Closed-loop learning and next-best actions
🟪 Capability building to speed adoption and boost field effectiveness

Explore their work - https://neooptima.com

See you in Vienna!

10/09/2025

>NEXT CX & AI 25' Vienna - Speaker Announcement! 🟪 >

We’re thrilled to welcome Emma Harris, Global Digital Innovation Lead at Ferring Pharmaceuticals, to NEXT CX & AI ’25 Vienna(18–19 Nov).

With 20+ years across FTSE50s and scale-ups, Emma turns strategy into ex*****on—building omnichannel programs and AI-driven solutions that elevate CX, speed delivery, and stay fully compliant.

What you’ll get from Emma in Vienna
🟪 How to take omnichannel from project to operating system across markets.
🟪 Privacy-by-design and consent at scale (from DPO to day-to-day ex*****on).
🟪 Making the stack work—journey mapping, content ops and measurement that move the needle.
🟪 Lessons from Ferring Pharmaceuticals: governance, change leadership, and teams that ship.

Emma, it’s an honor to have you—can’t wait to learn from your playbooks in Vienna!

09/09/2025

>NEXT CX & AI 25' Vienna — which lane are you taking (first)? >

🟪 Main Stage (Strategy & Impact)
Where CX leaders, commercial, and medical align on operating models that actually move the needle. Expect Oxford-style debates (yes, the spicy ones), cross-functional case studies from big pharma, governance & change playbooks, and the KPIs that prove value. You’ll leave with frameworks for customer-centric planning, content ops, and field/medical collaboration you can deploy on Monday.

🟪 AI Stage (Use-Cases & Build)
All about applied AI in the real world: LLMs for insights & MLR support, modular content & automation, CRM copilots for the field, data pipelines/RAG, and compliance-by-design. Live demos, clinics, and “build-with-me” sessions—so you walk away with architectures, checklists, and prompts you can take back to your teams.

🟪 One ticket = both stages
Bounce between rooms, design your own learning path, and cover both strategy and ex*****on in two days.

Vienna | 18–19 November 2025
Agenda ➜ https://nextpharmasummit.com/ViennaCX/agenda/

08/09/2025

>NEXT CX & AI 25' Vienna - Speaker Announcement 🟣 >

We’re thrilled to welcome Matt Pradhan, Senior Director, Global Digital Operations at Kyowa Kirin Co., Ltd., to NEXT CX & AI ’25 Vienna.

A proven transformation leader, Matt drives digital, data & AI at global scale—simplifying complex change, uniting commercial, medical and ops, and shipping real outcomes. Previously at Accenture, he’s taken organizations from intent to impact.

What to expect from Matt in Vienna
🟪 How to build an operating model for Digital, Data & AI that scales across brands, geos and functions.
🟪 Turning pilots into platforms—analytics backbones, integrations and measurable value.
🟪 Change leadership: governance, talent and workflows that make transformation stick.
🟪 Practical playbooks from Kyowa Kirin’s journey you can apply on Monday.

Honored to have you with us, Matt—can’t wait for the session in Vienna!

08/09/2025

>NEXT Pharma Summit × DeepL – Meet our speakers (Free Masterclass, Oct 28) >
We’re excited to introduce the first speakers joining us in Frankfurt for a free, one-day masterclass on high-quality, compliant and secure translation across clinical and commercial workflows.

🟣 Vincent C. — Senior Director of Product, DeepL (DeepL Spotlight)
Leads DeepL’s core products — Translate, Write, Voice and Glossary. Vincent focuses on enterprise-grade Language AI that integrates secure, accurate translation into daily workflows at scale.

🟣 Roshan Prakash — ITS Business Partner, Investor Relations, Strategic Development and Communications (IRSDC) & Enterprise Solutions,
Brings the customer perspective from a leading life sciences organization. Works at the intersection of stakeholder communications and enterprise solutions, with hands-on experience in digital workspace technologies.

🟣 Patrick Markt-Niederreiter — Founder, Zero-Click Healthcare Advisory
Executive advisor bridging healthcare and technology with generative AI, advanced analytics and modular content strategies—focused on practical improvements to HCP/patient engagement and commercialization.

Join them in Frankfurt for panels, best practices and live demos—and leave with actionable ideas you can apply immediately.

Register (FREE):
👉 https://events.ringcentral.com/events/masterclass-translating-innovation-bridging-languages-in-life-sciences

05/09/2025

>NEXT CX & AI 25' Vienna - Speaker Announcement! 🟣 >

Visionary, hands-on operator, and scale builder—Parker Richardson, VP Omnichannel Strategy & Operations at Astellas Pharma, has turned global MarTech into real commercial outcomes, taking organizations from laggard to leader.

🟪 Global scale, real impact: led omnichannel capability rollouts across 100+ countries / 7,000+ users, lifting revenue and efficiency.
🟪 Value you can measure: >$20M multi-year savings via modular content, platform harmonization, and a Global-4-Local content model.
🟪 Team-of-teams builder: created a 60+ person org and a 300+ partner network; now leading a 200-person agile Hub across omnichannel, data & AI.
🟪 Launch pedigree: enterprise roles at GSK and Moderna (COVID-19 vaccine launch) with best-practice engagement frameworks adopted company-wide.

We’re thrilled to have Parker on our Vienna stage to unpack how to modernize engagement, simplify stacks, and unlock CX-driven growth at enterprise scale.

See you 18–19 November!

05/09/2025

>NEXT Pharma Summit × DeepL – Free Masterclass in Frankfurt (Oct 28) >

High-quality, compliant and secure translation is mission-critical across life sciences—from clinical research and regulatory submissions to launch and patient engagement.

Join our free, one-day masterclass co-hosted by NEXT Pharma Summit ×DeepL.

What you’ll get
🟣 Practical strategies to ensure quality & compliance across clinical and commercial phases
🟣 How to integrate AI-powered translation (glossaries, custom rules) into existing workflows
🟣 Approaches to handle complex terminology without sacrificing speed or data confidentiality
🟣 Real-world takeaways you can apply immediately

📍 Venue: Scandic Frankfurt Museumsufer
📅 Date: Tuesday, Oct 28, 2025
🔎 Theme: Translating Innovation — Bridging Languages in Life Sciences
🧭 Agenda at a glance: 4 panels, best-practice sessions, live demos + networking lunch

Secure your seat (free):
👉 https://events.ringcentral.com/events/masterclass-translating-innovation-bridging-languages-in-life-sciences

03/09/2025

>NEXT CX & AI 25' Vienna - Ready. Set. Agenda. 🟪 >

The Preliminary Agenda for NEXT CX & AI 25’ Vienna is now LIVE! 🚀

Two days. Two stages. 400+ pharma leaders. Unmissable debates, real life cases, AI deep dives, and cross-functional playbooks that cut the fluff and deliver real impact.

This is where Customer Experience meets Artificial Intelligence — designed for pharma leaders shaping the future of engagement.

👉 Explore the agenda now: https://nextpharmasummit.com/ViennaCX/agenda/

03/09/2025

>NEXT CX & AI 25' Vienna - Live Sponsor Announcement: Welcome, Ingemark! 💜>

Thrilled to share that Ingemark is joining NEXT CX & AI 25’ Vienna—after an awesome run with us in Dubrovnik, we’re teaming up again in November. Huge thanks to the Ingemark team—we can’t wait to see you in Vienna!

🟣 AI multi-agent, enterprise-grade: AssistCraft Suite powers secure, scalable AI assistants that plug into complex IT ecosystems.
🟣 Built for real work: multimodal AI chat, real-time data access, and regulatory-ready governance.
🟣 MedTech expertise: deep customization for life sciences to streamline workflows and decision-making.

Meet Ingemark in Vienna and see how AssistCraft elevates CX, content ops, and field enablement across pharma.

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Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00

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http://www.nextpharmasummit.com/

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Our Story

NEXT Pharma Summit bridges commercial, marketing, sales, digital and patient engagement speakers and keynotes for pharmaceuticals.

Our mission is to be the main summit and authority for commercial and medical pharma present models and future trends.

NEXT Pharma Summit includes a special track "out-of-the-box" in which leaders and influencers from other industries (agencies, blockchain, VR, AR and more) share their expertise and experiences.

Hosted in amazing Dubrovnik and focused on senior management level from pharmaceuticals, we can guarantee that this is the conference you must attend!

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