Community Guidelines
1) Welcome to the Johns Hopkins US Family Health Plan page! In addition to providing helpful and engaging health content, we hope that this page is a place for us all to interact. We welcome conversation on this page, but some topics are best discussed with our Customer Service team. To ensure your privacy and best answer your questions, please call Customer Service or send us a private message with your phone number so that we can have somebody call you.
2) We want this page to be a positive resource for your health, and we also want to keep the conversation healthy. We value your questions and your input, but we may have to remove comments that are inappropriate. Examples of inappropriate comments may be language that is vulgar or offensive, not relevant to the conversation, or is otherwise harmful to other users. To protect your privacy, we may also remove comments that contain protected health information or information that identifies you. If you have a question or concern for Customer Service, we will assist in directing you to help, and we may also remove your comment from our page.
3) We make every attempt to share trusted, accurate information on our page, but the health and wellness content you see is for educational purposes only. Please understand that this information is not medical advice or a substitute for a health care provider. You should always talk to your provider about your health concerns and to find out what care, diet, and physical activity is right for you. Always follow your provider’s instructions. If you have a medical emergency, call 911.
4) Everything we do at Johns Hopkins USFHP is to help you achieve your best health. There may be some times when the best way we can help is to direct you to Customer Service. We are unable to respond to personal questions and concerns, but our Customer Service team is happy to assist you. Customer Service is available Monday through Friday from 8 a.m. to 4 p.m. by calling 410-424-4528 or 800-808-7347 (toll-free). If you prefer, you can also leave us a private message with your phone number, and we will have somebody call you. You can also use HealthLINK@Hopkins to send secure messages to Customer Service. Log in or register for an account here. If you have a medical emergency, call 911.