28/11/2025
At Hoedspruit Private Hospital, we are committed to providing the highest standard of care and service. We understand that there may be times when we don't meet expectations, and we value your honesty in these instances.
If you have a complaint or concern or compliment regarding any aspect of your experience, we encourage you to let us know. Your feedback is crucial for us to identify areas for improvement and ensure better care for all our patients.
How to Share Your Complaint:
Speak to the Unit Manager: Often, immediate concerns can be resolved by speaking directly with the manager of the unit where you received care.
Email Us Directly: For formal or non-urgent complaints, you can email our team directly at: info.hph@hphospital.co.za
Contact Patient Relations: This ensures your feedback is documented and handled through the appropriate internal process.
We treat all complaints seriously, confidentially, and with the utmost respect, as we strive to continually enhance our services.
For more information on our patient feedback process, please visit our website:
https://www.hphospital.co.za