29/10/2025
# # # SECTION C: COMPLETION ITEMS
Complete the following sentences by filling in the missing word(s) and write your answer in the answer booklet (1 mark each).
71. The relationship characterized by collaboration and mutual benefit between a counselor and a client in counseling is referred to as __________.
72. The concluding stage in the policy development process that assists in evaluating the policyโs effectiveness is known as __________.
73. The process of planning carried out by top management to set overall objectives is referred to as __________.
74. A person who facilitates change and acts as a catalyst can be termed as a __________.
75. The capability of an organization to reduce employee turnover is called __________.
76. The collective beliefs, values, and assumptions that determine an organizationโs functioning and member interactions are termed __________.
77. The strategic discussion that resolves an issue in a manner where both parties agree is known as __________.
78. The process of selecting and training individuals for specific job roles, along with assigning them their responsibilities, is called __________.
79. According to Kurt Lewinโs change theory, the phase focused on creating awareness and overcoming resistance to change is called __________.
80. A budget type that helps estimate the funds required for new equipment, infrastructure, and other expenses is known as __________.
81. In inventory systems, the level of stock that should not exceed a certain point under normal circumstances is referred to as __________.
82. The aspect of trust defined by honesty, truthfulness, and consistent behavior between words and actions is described as __________.
83. The legal ownership associated with a commercial enterprise is known as __________.
84. Any form of communication, whether oral, written, or electronic, designed to convey information is referred to as __________.
85. A planned timeframe for distributing tasks among staff members in a department to ensure work completion is called __________.
86. The type of motivation driven by personal satisfaction and internal desires is termed __________.
87. The method of comparing an individual's performance to established standards for their role is referred to as __________.
88. The act of providing guidance and support to a less experienced employee is called __________.