Key facts:
Support for over 1 million end-users and monitoring of 200,000-plus infrastructure devices globally
Experience in diverse verticals: consumer banking and retail finance, insurance, manufacturing, information technology, healthcare, aerospace, media and broadcasting, and personal care
Comprehensive technology management platform that includes EngIT-servicio proprietary processes and tools
Best-of-breed vendors and alliances continuously drive down costs, reduce defects, and improve productivity
Flexible and customized solutions match specific customer needs
Global footprint and integrated on-, near-, and off-shore delivery network
24/7 support in over 10 languages, guaranteeing standardized services for global businesses
EngIT-servicio`s IT services have incorporated automation, simplification, documentation and controls, quality support, and industrialized reviews into our operating model. This combines Six Sigma, Lean, and RCCA (root cause corrective action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement. EngIT-servicio`s relentless focus on quality, backed by the robust EngITservicio proprietary tools and methodologies, ensures our ability to:
Deliver better levels of service with a flexible, yet robust global delivery model
Improve infrastructure utilization
Increase infrastructure availability
Boost end-user satisfaction
Reduce Total Cost of Ownership for IT Infrastructure
Improve visibility for client technical environment
Maximize operational efficiency
