OPTICAL NATIONAL PHARMACIES FACEBOOK PAGE GUIDELINES
Optical by National Pharmacies is a trusted optical provider. We'd like our page to be a hub of conversation where you can feel welcome to be involved in health and pharmacy discussion. We've created some guidelines to ensure you feel safe to express your thoughts, opinions and queries. OUR FACEBOOK HOURS OF OPERATION
We're here to cha
t between 9am and 5pm (ACDT) Monday to Friday. Excludes public holidays. DO
Be friendly and fair:
In a public forum not everyone will necessarily agree with you at all times, so remember to be open-minded. The goal of our online communities is to provide an additional channel for your product and service enquiries and to engage with you, our customers. While we are open to expressions of opinion, it's important your contributions add value to the community. Anything such as bullying, trolling, obscenity, name-calling, hate speech, violent or threatening behaviour or otherwise harassing content will not be tolerated and will be removed. Be relevant:
Optical by National Pharmacies does not specifically comment on issues relating directly to its customers or their health concerns as we regard our relationships with our customers as confidential. Any commentary or content relating to legal action or issues of similar sensitivity will be removed. Self promotion, spam and marketing messaging, propaganda, promotion of organisations and content protected by copyright or trademark will not be permitted. Speak your voice:
The views, comments or policies expressed by users do not reflect those of Optical National Pharmacies. DON'T
Ask for specific health advice on our page
Emergency: In an emergency, always call triple zero (000) for expert medical assistance. Health:
Optical National Pharmacies believes that our customers should wherever possible consult an Optometrist iwhen a request for information or advice is sought. Please note any specific health concerns should always be discussed with your Doctor or Optometrist. Share your personal information:
We will never ask you to supply personal information over Facebook or any other social media platform we engage in. Sometimes we may invite you to share some of your details via private message so that we can respond to you in an appropriate manner. Keep in mind pages are public and you should only share information you wish the general public to see. Spread viruses:
Please don't post links to third-party sites that may contain malicious software or viruses. Do not post anything that violates the laws of your country, state or territory. Doing so may result in you being blocked from contributing. Our Facebook community is built on safety and trust. Mind if we share:
We may at times use your comments to promote Optical National Pharmacies, or for training and other business purposes in accordance to our privacy policy. Optical by National Pharmacies reserves the right to remove or ban people who do not follow Facebook user policies.
