09/05/2026
An important update for our veteran community, and why I’m speaking up.
If you're a veteran with tinnitus, or you know someone who is, there's something important happening right now that you need to know about.
From March 2026, DVA has changed how it handles tinnitus claims. Instead of being able to see an audiologist of your choice, veterans are now being referred directly to Hearing Australia for assessment and treatment. We believe this decision, while well-intentioned, is going to make things harder for the veterans who deserve the most specialised care available. Here's why I’m concerned.
Tinnitus is not a simple condition.
It can devastate sleep, concentration, relationships, and mental health. Proper assessment and treatment takes time, specialist training, and a genuine understanding of how tinnitus affects every part of a person's life.
Veterans deserve choice.
Many of our veteran patients also live with PTSD. They have built trust with their clinician over months or years. That therapeutic relationship is not a nice-to-have, it is central to getting good outcomes. Taking away the right to choose your own provider doesn't just feel wrong. The evidence tells us it produces worse results.
The new pathway has some serious gaps.
Under the new model, veterans with high levels of tinnitus distress have to wait for a psychology referral before they can access specialist tinnitus treatments. But for many people, tinnitus treatment actually helps make psychological therapy more effective, not the other way around. The order matters. And the cut-off scores being used don't account for individual clinical need, we regularly refer patients to psychology who wouldn't qualify under this model, because I can see they need that support.
We've seen this before.
When the NDIS had problems with providers doing the wrong thing, the response affected everyone, including the providers doing the right thing by their clients. We understand DVA may be responding to similar concerns. But the answer is to punish unethical providers, not to remove access and choice for the people who need care most. Punish the wrongdoers, don't punish the veterans.
There is a better way.
The world's leading tinnitus researcher, Dr James Henry, has spent 35 years developing a stepped-care framework specifically designed for veteran populations, matching people to the right level of care, at the right time, with the right provider. I believe DVA should build its approach around that evidence base, restore veteran choice, and create a vetted list of specialist tinnitus providers with proper clinical standards and accountability.
At Adelaide Tinnitus and Hearing Care, our tinnitus assessments run for 90 minutes. I include comprehensive diagnostic testing including ultra high frequency testing and cochlear hair cell function, tests that aren’t completed in a hearing aid sales clinic. I provide education and counselling, and every patient leaves with a personalised management plan of they can start using straight away, because we know how long the waiting can be for a DVA claim to be approved. I am trained in Tinnitus Retraining Therapy, Neuromonics, Oritone and Cognitive Behavioural Therapy, specialist, evidence-based treatment approaches. I work with psychologists to support the whole person, not just the ears.
The Royal Commission into Defence and Veteran Su***de was unequivocal, veterans have been failed by systems that prioritised administrative convenience over clinical need. This pilot repeats that pattern in a different domain. Veterans served this country. They deserve a system designed around their clinical needs, built with specialist input, and accountable to outcomes, not one designed around procurement decisions made without consulting the people who actually treat this condition.
I have written formally to the Minister for Veterans' Affairs and to my local MP because I believe our veterans deserve better than this. If you are a veteran affected by these changes, or if you'd like to share your experience, please reach out to your local Federal member of Parliament. And if you know someone who needs to see this, please share it.
https://www.dva.gov.au/newsroom/vetaffairs/vetaffairs-vol-42-no1-april-2026/improving-wellbeing-through-increased-access-to-treatment