12/12/2025
‼ Why it's important to support small business ‼
It's the Xmas period. Things are busy. People are stressed. Sh*t gets harder. Things take longer.
It's a busy time, both my clients and I know it. People plan for when they need to buy more products and most take into account how long it usually takes for something to arrive. No one is expecting things that used to get there overnight to get there overnight, but when things are well over a week to several weeks late, it's fair enough that they get a little worried it's not going to arrive at all.
Enter small business owner...
Over the past three days I have spent probably twelve hours on the phone, email and in person trying to sort out missing, delayed and damaged parcels for my clients. When things didn't arrive in any sort of reasonable time, and horses were missing supplements, I express posted small bags of minerals to tide them over AT MY EXPENSE, knowing that I may or may not get compensated for this at some point.
This is what small business owners do. I don't think you'll find the manager of 'HUGE EQUINE SUPPLEMENT BRAND' on the phone for hours trying to find things and sending replacements via Express Post, it just doesn't happen.
Small business is hard. Harder than ever at the moment. My manufacturers, freight companies, internet, phone, packaging etc etc put their prices up all the time and small business owners are forced to absorb and absorb and absorb. And we still provide good service to the very best of our abilities.
It's so important to support small business, especially now; otherwise we're all at the mercy of big corporations, the power they wield (and their service).
*This post isn't about having a go at my freight company, I get that things happen, it's probably the same everywhere at the moment. It's definitely not good enough, but they have been amazing for the past three years, so hopefully this is a Xmas 2025 blip and next year things will improve.
**photo of me doing the past of my business I enjoy more