HealthCare Training Service

29/03/2026

Is your checklist a tool or a trap? 📋⚙️
We’ve all seen it: the "tick-box" culture where compliance is high, but engagement is low. In high-stakes environments, relying on a checklist as a rigid script isn't just inefficient—it’s a risk.

Checklists are designed to be prompts, not scripts. They should trigger critical thinking, not replace it.

When we move from "blind compliance" to conscientious competence, we empower clinicians to:
• Adapt steps to the unique patient in front of them.
• Pause when the process feels forced.
• Speak up when reality doesn't match the plan.

True safety isn't found in a completed list; it’s found in the judgment of the team holding the pen. 🧠✨

Let’s stop teaching "how to finish" and start teaching the "why" behind every step.

Always remember: The checklist is the prompt; your judgement is the plan.

23/12/2025

And that's a wrap for 2025!! 🥳 Just finished the final course for the year at the glorious Gold Coast! From Longreach to Perth, Cooktown to Adelaide, this year we have conducted 348 ALS/PALS Courses, providing essential training to 3983 nurses, doctors, and paramedics 🩺. Completed 48 flights ✈️ and had 118 motel night stays 🛌.
And I could not have done it without the strength and support of our HCTS community ❤️ you have all championed our courses for many years, and been there with me through all the challenges (this year it was cyclone Alfred 🌀). I value and appreciate you all so much. You are the wind beneath my wings, you keep me flying, you inspire, encourage and motivate me to be better every day 🥹 Thank you from the bottom of my heart 🙏
It is time to pack away the defibs and enjoy a couple of weeks break. From my family to yours (but you're actually all my HCTS family), have a wonderful Christmas and I'll see you all in the new year! 🎄🎁🎉🥳

10/12/2025

I had the most amazing week in CWHHS providing ALS/PALS Courses for these keen, talented Clinicians. Always love coming to Longreach! ❤️ An excellent health service that provides a tremendous service for our communities in the West. I've been coming out here 4 times a year since 2011, loved every trip. Look forward to seeing you again in 2026! 😊

27/11/2025

What week running ALS/PALS Courses from Brisbane to Cairns and then Cooktown, onto Toowoomba and finishing out the week at the Gold Coast. 4 flights ✈️ hours on the road 🚗 to wind the week out with this amazing view 😍 I love my job! ❤️ really cannot call this work, it's a calling and a glorious life! ☺️ thank you to the fantastic HCTS community who keep me riding high! 🙏

19/08/2025

Please see my post on 'Educational efficiency - the critical link in survival' on LinkedIn:

Denise Airey – Director HealthCare Training Service (2025) The Utstein formula of survival squarely places ‘educational efficiency’ as the critical link between medical science and implementation into clinical practice. (Resuscitation, 2021, p388).

05/01/2023

We've already kicked off our training year 😝 I just had the best day with these beautiful, talented, crazy ladies at Ramsay Caloundra Clinic, thank you for a wonderful day ladies 😊 There's certainly no break in training this year, we're streaming head first into 2023! Bring it on!! 😅

24/12/2022

Merry Christmas to all my wonderful friends, family and HCTS Champions!! This is a special time of year to take a breathe and say a heartfelt thank you to you all. ❤️ I am so very blessed and grateful for you all. You inspire me, motivate me and carry me through this fabulous journey of life! 😊 Merry Christmas friends, Chloe, Toby and I are all set for a wonderful Christmas day! 🎄🎁🥰🎅❤️ ###

01/01/2021

Happy New Year everyone!! 🎉🎉 A whole new year to learn, grow and to do the thing you thought about doing but didn't quite get there. Embrace this new beginning, move toward to your dream, go and live your life, do what makes you happy, don't wait for anther time, the time is now. Embrace each challenge you face as it is through facing challenges we grow. I wish you all the strength to achieve, the patience to endure, loyalty to those who support you, wish those that don't support you well on their journey as you part paths, be gracious, thankful and humble. Just one last thing don't wait for the right time to do anything, the right time is now.... just DO IT! And love to you all on your life's journey. ❤

15/12/2020

As the year is coming to close I am taking my final flight for 2020, which despite not travelling interstate since March, this will be my 64th flight for the year! 😮 I have had 92 motel night stays, provided 362 courses, trained over 3600 Doctors, Nurses, Paramedics, Medics and Technicians. Thank you everyone for your support and for flying with me, for inspiring me, while one might be able to become good by themselves, one cannot become great with the support of others. Thank you for supporting, encouraging and championing our courses and me personally. ❤ Thank you for flying with me 😊 Time now to refresh and re-energise, see you all again for another round in 2021! 😁 It'll be an awesome year! 😃

13/06/2020

I just received this wonderful message, it's incredible and inspiring, I will post my reply as well....

Hi Denise,

I hope you don’t mind that I contact you through messenger, I figured you’ll hopefully get my message quicker than through your work email.

So, this is a bit hard for me to write, but I really want you to know, it is because of you, and the training you have taught me over the years in Defence, which helped me on Thursday.

Never in my life, have I ever been in a situation where I would be first on scene to an arrest, It was your voice in my head that guided me through the ALS algorithm.

It was your training which stood by me, while I’m frantically delivering that critical first shock, drawing up adrenaline and providing CPR. Between my self and 2 policemen, 10 mins felt like hours, 15 mins felt like days.

So, the sad part is, I couldn’t save him, but the positive to come out of this, I feared the unknown, I feared that I could step up and apply this training to a real arrest, but I could, and it was really only possible, because of YOUR training.
Thank you.
Kyla Walkley

06/05/2020

I had a wonderful time in Central West Hospital Health Service last week, thank you to my fabulous colleagues - ALS & PALS training in Barcaldine, Longreach & Winton - love my trips to CWHHS! And Jen Williams I will be coming for a job in Winton once I finish resuscitating the world! Your team are terrific, I had a fun day! And thank you Saltbush Retreat Longreach for another delightful stay.... gotta love the west!