Moreton Regional Support Services

25/07/2025

July–August Special
50% off our NDIS Starter Template Packs – for a limited time only.

**Offer ends 31/08/2025 23:59 AEST

No consultants. No overwhelm. Just real structure you can use today.

Use Klarna at checkout to split into 4 easy payments.
**Discount automatically applied at checkout
**Offer ends 31/08/2025 at 11:59pm AEST

29/04/2025

Over 150 editable templates + setup guide. Ongoing updates. New templates added to your purchase without charge.
Digital delivery. Lifetime access. Pay in 4 with Klarna.

19/04/2025

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Over 150 editable templates + setup guide. Ongoing updates. New templates added to your purchase without charge.
Digital delivery. Lifetime access. Pay in 4 with Klarna.

17/03/2025

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Start or Grow Your Independent NDIS Support Business – Without Spending Thousands This pack includes a set up guide which provides comprehensive instructions to help you navigate the setup of an NDIS provider business, covering key legal, financial, operational, and marketing considerations to sup...

06/03/2025

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28/02/2025

🔵 CALLING INDEPENDENT SUPPORT WORKERS
🚀 Turn Your Skills Into a Meaningful Outcomes
📌 Step-by-Step Business Setup Guide + 28 Essential Templates
💡 Deliver Quality Support on Your Terms
Tired of working for someone else? Our step-by-step business setup guide + 28 essential templates give you everything you need to launch or grow your own Independent Support Worker business—without spending thousands.

📌 What’s Inside?
✔ Business setup guide & checklist
✔ Key policies & templates
✔ Participant management tools
✔ Operational & risk management guides
All for only $129.
Use Code STARTERPACK10 at checkout for 10% off.

💡 One-time purchase – Lifetime Access

We also offer a Provider pack - find it on our website!

Start or Grow Your Independent NDIS Support Business – Without Spending Thousands This pack includes a set up guide which provides comprehensive instructions to help you navigate the setup of an NDIS provider business, covering key legal, financial, operational, and marketing considerations to sup...

27/02/2025

Protecting participant information isn’t just a legal requirement under the Privacy Act 1988 (Cth)—it’s essential for building trust and maintaining ethical service delivery. Mishandling personal details can lead to serious consequences, including compliance breaches, legal action, and loss of participant confidence.

DO:
✅ Limit Access – Only share participant information with those who genuinely need it.
✅ Secure Storage – Use locked cabinets for physical files and encrypted systems for digital records.
✅ Obtain Consent – Always get written approval before sharing participant details, even with family members.
✅ Discuss Privately – Hold sensitive conversations in confidential settings, not in public or shared spaces.

DON’T:
❌ Leave Documents Unsecured – Never leave participant files open on desks, in vehicles, or in shared spaces.
❌ Overshare Information – Avoid discussing participant details with anyone not directly involved in their care.
❌ Use Personal Devices – Don’t store participant information on your personal phone or computer without proper security measures.
❌ Ignore Privacy Breaches – If a breach occurs, report it immediately and take corrective action.

Privacy breaches don’t just risk compliance—they break trust. Ensuring confidentiality protects both participants and workers while upholding professional standards.

25/02/2025

As an Independent Support Worker or NDIS Provider, Duty of Care means taking reasonable steps to protect participants from harm while still respecting their independence.

It’s about guiding, not controlling—helping participants make informed choices while reducing unnecessary risks. This balance is where Dignity of Risk comes in: participants have the right to take risks, but they must understand the potential consequences.

How to Manage Risk Effectively:
✅ Identify Potential Risks – Be aware of safety concerns in daily activities.
✅ Provide Safer Alternatives – Suggest options without taking away decision-making power.
✅ Document Everything – If a participant chooses a risky action, record the conversation.
✅ Know When to Step In – If there’s an immediate danger, intervention is necessary.

Good risk management ensures safe, ethical, and high-quality support, while also protecting both the participant and the worker.

23/02/2025

Providing consistent, high-quality support isn’t just about being a great worker—it’s also about having the right systems in place to ensure every participant receives the best care possible. A structured approach doesn’t just protect your business; it enhances your ability to deliver reliable, person-centred support.

Why a Well-Structured Business Supports Better Service Delivery:
✅ Clear Policies & Procedures – Ensures consistency in care, decision-making, and participant expectations.
✅ Better Time Management – Less time spent on admin means more focus on participants.
✅ Stronger Risk Management – Proper documentation protects both workers and participants, reducing misunderstandings.
✅ Financial Stability = Reliable Support – A well-managed business ensures you can continue providing care without financial stress.

🔹 A strong foundation means fewer risks, smoother service delivery, and more time spent doing what matters—supporting participants in achieving their goals.

21/02/2025

Handling Complaints & Feedback as an NDIS Provider

No one likes receiving complaints, but in the NDIS sector, feedback is an opportunity for improvement. Having a structured complaints and feedback procedure builds trust with participants and ensures your services are always improving.

🔹 Why Feedback Matters
✅ Identifies Areas for Improvement – Complaints highlight issues that might not be visible from the provider’s perspective.
✅ Builds Participant Trust – Transparency in handling complaints reassures participants.
✅ Ensures NDIS Compliance – Having a formal complaints process is required under NDIS Practice Standards.

19/02/2025

Advocacy is more than just ensuring legal rights—it’s about creating a culture where every person is valued, heard, and supported.

As NDIS Support Workers and Providers, we play a direct role in shaping this mindset within the communities we serve.

What is Client Advocacy?
Advocacy means helping participants navigate their rights, access resources, and speak up when they’re not receiving appropriate care. Many individuals may not realise they have options or may feel hesitant to raise concerns. A strong advocate amplifies their voice rather than speaking for them.

How Can Support Workers Advocate for Participants?
✅ Educate Participants – Ensure they understand their rights under the NDIS.
✅ Encourage Independence – Empower them to make informed decisions.
✅ Refer to Advocacy Organisations – Groups like Aged and Disability Advocacy Australia (ADA Australia) provide independent support.
✅ Challenge Bias & Inequality – Advocacy isn’t just about compliance—it’s about changing attitudes that limit inclusion.

True advocacy doesn’t just exist in policies—it thrives in everyday interactions, workplaces, and community spaces. When we actively support inclusion, respect, and empowerment, we help break down barriers and create a society where disability rights are fully embraced.

17/02/2025

Understanding the NDIS Service Agreement: Why It’s Non-Negotiable

What is an NDIS Service Agreement & Why Do You Need One?

If you’re an Independent Support Worker or an NDIS Provider, having a clear service agreement isn’t optional—it’s essential. A well-structured service agreement protects both you and the participant by setting expectations, ensuring transparency, and preventing misunderstandings.

🔹 What Should Be Included?
✅ Service Details – What support is provided, how often, and at what cost.
✅ Cancellation Policy – What happens if a participant cancels a session?
✅ Rights & Responsibilities – Clear expectations for both parties.
✅ Dispute Resolution – Steps to handle disagreements fairly.

Having a strong service agreement can save you from potential disputes, unpaid invoices, and compliance issues with the NDIS.