05/03/2026
Concerns about the Governmentās new aged care reform continue to build, with recipients calling it āthe stuff of nightmaresā.
According to The Guardian, the recent rollout of Australiaās new Integrated Assessment Tool (IAT), an algorithmādriven system determining eligibility for home support, has coincided with a 50% increase in calls for advocacy help to aged care support services.
The key concerns with the new system include:
š· The IAT limits assessorsā ability to override algorithm decisions, leaving some older Australians underāassessed or with reduced care, even when clinical judgment suggests otherwise.
š· Aged care advocates and clinicians warn this may push vulnerable people prematurely into residential care or leave them without essential support.
š· Review processes can take up to 90 days, creating uncertainty and distress for individuals and families.
A spokesperson for the Older Personās Advocacy Network (OPAN) said it responded to 7,500 requests for information and advocacy between 1 October and 31 December in relation to support at home or home care packages.
These include people seeking help to get reassessed, those who have had funding reduced and people living with dementia not being assessed as a high priority.
Jim Moraitis, the founder of VillageLocal (an aged care navigation and advocacy community) said, āOur concern is not with the intention behind standardising assessments but with the unintended consequences of over-reliance on algorithmic outputs in complex, human situations.ā
At a time when ageing in place and personalised care are central goals for Australiaās aged care reforms, this surge in advocacy needs highlights the importance of balancing efficiency with empathy and clinical discretion.
Read the full story here > https://www.theguardian.com/australia-news/2026/feb/23/calls-for-help-surge-aged-assistance-tool-care-homes-australia
Exclusive: Assessors unable to override algorithm-based tool, leaving people at risk of being pushed into aged care homes before they are ready