So Joe NDIS Plan Management

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Bondi Junction, NSW
So Joe NDIS Plan Management

So Joe is changing the way people think about disability supports.

They dare to be different and find smart ways to make positive changes that challenge the status quo and celebrate diversity.

17/12/2025

The NDIA has released an important update about funding periods. In the latest Your Plan OG, a key paragraph about overspending funding periods has been removed. We are already seeing an increase in claims being rejected by the NDIA because of this change.

This affects all participants who have funding periods in their plan. If a service is delivered in a funding period that has no money left, the NDIA will not pay the invoice. Funding periods are designed to help spread funding across the plan and support participants to stay within their budget. This update means it is now more important than ever to manage spending carefully.

There are a few simple steps you can take to protect yourself and avoid unpaid invoices:
What Participants can do:
• Ensure you have service agreements with all your providers.
• Check your budgets often using our plan management app, the my NDIS portal, or by contacting us.
• Reach out to your providers if funding is being used faster than expected.
• If you have a Support Coordinator, they should be helping you monitor this.

What Providers can do:
• Make sure all participants have clear service agreements outlining allocated funding and frequency of supports.
• Keep an open dialogue with your participants around their budget when funding periods are in place.

We understand this update may be frustrating, but being aware of it is essential.

12/12/2025

PSA!

During the festive season, our team will be observing public holidays and working with reduced staff from 22 December to 2 January. We will still be available to support you, but response times may be slower than usual.

Our payment processing will follow the NDIA holiday schedule:
• Claims lodged 24 to 28 December will begin processing from 29 December.
• Claims lodged 29 to 30 December will be paid on 31 December.
• Claims lodged 30 December to 1 January will begin processing from 2 January.

02/12/2025

Today we acknowledge International Day of People with Disability and this year’s theme, “Fostering disability inclusive societies for advancing social progress”. An inclusive society is one where everyone feels valued and able to take part in their community. When we design systems, services and attitudes that include people of all abilities, we create stronger, healthier and more connected communities.

While today is an important moment for reflection and celebration, it should not be the only day we hold these conversations. Inclusion should guide the way we think, plan and act every day. Positive change happens when we continue to learn from the disability community and recognise the skills, strengths and contributions that enrich our workplaces, communities and relationships.

International Day of People with Disability gives us the chance to focus on the disability community and to amplify their voices, achievements and leadership. By committing to inclusion every day of the year, we help build a society where everyone has the opportunity to thrive.

27/11/2025

We’re often asked whether NDIS consumables funding can be used to buy footwear. As with most funding questions, the answer depends on each participant’s individual circumstances.

When specialised footwear is clearly listed in a plan, it means funding has been intentionally included. When it isn’t, it can be harder to determine if the item is considered an NDIS-funded support.

Here are the key questions to consider:
1. Does the item relate to the participant’s disability support needs?
2. Does the NDIS plan reference foot care, podiatry, orthoses or other Assistive Technology?
3. Is the footwear standard or specialised/custom?

Read on to understand why these questions matter. If you’re still unsure whether NDIS funding can be used for footwear, speak with your My NDIS contact for guidance.

19/11/2025

When it comes to deciding what is reasonable and necessary, there is only one role within the NDIS that has this authority: an NDIS Planner. Yet, with so much misinformation circulating, it’s easy to see why participants and providers sometimes get confused.

Getting this right is critical. If a decision is made based on advice from someone who doesn’t hold this authority, participants and providers can be left covering the cost. That’s why it’s essential to understand the limitations of each role.

10/11/2025

Service agreements don’t just protect participants. For providers, they are more than just paperwork, they’re an essential step. They create transparency, safeguard your business, and strengthen the relationship with participants.

By clearly setting out what services will be delivered, who will deliver them, how often, and at what cost, you reduce the risk of confusion or disputes. Agreements also demonstrate professionalism and build trust, showing participants that you are committed to fairness and accountability.

From a compliance perspective, service agreements are critical. The NDIA increasingly asks for evidence before approving payments, and having agreements in place provides that documentation. This not only helps you get paid on time but also lowers the risk of payment delays or refusals.

27/10/2025

We know how tricky it can be to find the right provider.
Scrolling through websites, making phone calls, waiting on replies — it all takes time and energy.

That’s why we point people to the Kismet Marketplace. It brings providers together in one place so you can:

Search by service type and location

See what’s available near you

Reach out directly when you’re ready

As plan managers, we see how much smoother things run when the right connections are made quickly. The Marketplace is one tool that helps make that happen.

Take a look: https://www.kismet.healthcare/marketplace

22/10/2025

The NDIA has released updates to the NDIS Pricing Arrangements and Price Limits (PAPL), supporting documents, and a new operational guideline for therapy. Changes will be live on 24 November 2025.

Here’s what’s changing:
• Therapy: New operational guideline released.
• Art & Music Therapy: New price limit – $156.16/hour.
• Support Lists: Updated community participation descriptions.
• Supporting Documents: COVID Addendum removed; AT line item removed from Capacity Building.
• Travel: Modified Monash Model updated to 2023 version.
• SDA: Calculator indexed to align with Disability Support Pension.

17/10/2025

During National Carers Week, we recognise the millions of Australians providing unpaid care to family or friends. Their role is essential to the health, disability, and community sectors.

Caring can sometimes lead to burnout, which may look like fatigue, sleep changes, headaches, or feelings of helplessness. These signs shouldn’t be ignored.

Carers can protect their wellbeing by:
• Setting aside time each day for rest or mindfulness
• Maintaining social connections
• Seeking respite or professional support when needed
• Exercising or spending time outdoors

16/10/2025

⏰ Secure your tickets now!

The idea for the Australian Disability Service Awards came from One Community members who wanted a way to recognise and celebrate the great work happening across the industry. In response, the Awards were launched in 2021, bringing people from all over Australia together for one special event.

This year marks the fifth anniversary of the Awards. More than just a celebration, it’s a chance to connect, share, and strengthen the bonds that unite our sector.

Don’t miss your opportunity to be part of this incredible night of recognition, networking, and community. There are only two days left to secure tickets at the regular rate!

Book now before prices increase: https://adsa.onecommunity.net.au/

15/10/2025

Low cost assistive technology (AT) can make a big difference in daily life.

From shower stools and walking sticks to talking buttons and magnifiers, these supports are usually under $1,500 each and can often be purchased without complex approval.

Swipe through to see 3 key things you should know before buying low cost AT — from checking the price to linking it to your goals and keeping good records.

Learn more here: https://www.ndis.gov.au/participants/assistive-technology-explained

12/10/2025

National Carers Week: 12–18 October 2025 — "You are one, know one, or will be one"

This week we honour the 3 million unpaid carers across Australia whose compassion and commitment often goes unseen. Your work makes a real difference in families and communities.

The theme reminds us that caring touches everyone's life. We all either care for someone, know someone who does, or will become a carer ourselves.

What you can do:
• Thank a carer in your life
• Share a caring story to raise awareness
• Consider how you can better support carers in your community

To every carer reading this: your love, sacrifice, and dedication do not go unnoticed. You are the heart of our communities, and this week we celebrate you.

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Bondi Junction, NSW

Website

http://www.sojoe.com.au/

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