Call Tracking Excellence

Call Tracking Excellence You can't improve your business if you are not tracking and measuring your results. Are you tracking the phone calls coming into your business? jayne@theDPE.com

Now you can track all of your calls easily and train your team with
CALL TRACKING EXCELLENCE. There’s only one thing separating good dental practices like yours, from those dentists who are consistently bringing home six figures a month, and more. But this one thing is absolutely critical! And that’s having GREAT people, with GREAT skills and confidences working on the front desk of those Dental practices. You see, the most successful dentists have definitely managed to “differentiate” themselves from their competition by the way their phones are consistently answered. They know, if your phone is answered poorly then your practice is really no different from anyone else’s. And as you know, this has NO upside.

“Creating a serious differential for your dental practice phone is much easier than you think.”

Jayne Bandy is a highly-respected international dental team coach with clients concentrated in Australia, UK, Europe and North America. And now Jayne can help your Front Office Team learn all the skills they need to be better on your office phone. With Jayne’s Call Tracking Excellence, your team will receive regular Team Training with Jayne to review your office phone calls and improve your phone techniques. Better phone technique equals more patients! Your team will learn the SAME systems and processes Jayne used to:

Dramatically improve new patient call-in conversions to booked appointments. Retain a higher percentage of existing patient appointments. Prevent ongoing losses from cancellations. And as you know, these 3 things, alone, Eliminate the biggest sources of lost dollars your dental practice is currently experiencing. With Call Tracking Excellence, Your Team Will Also Learn:

The 4 most important metrics your office should be measuring, to ensure maximum telephone profitability. The 3 most critical and costly mistakes dental practices are
making when answering the phones, and how to easily fix them. A proven way of turning those price related “How much do you charge for…” phone calls, into a consistent stream of new customer appointments. Plus loads more...

Call Tracking Excellence
P. 1300 378 044
E.

Putting Customers First: Strategies To Stay Focused on Their NeedsHave you ever noticed people in customer service, who ...
07/12/2024

Putting Customers First: Strategies To Stay Focused on Their Needs

Have you ever noticed people in customer service, who appear rushed and distracted?
The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer experience.

https://dentalphoneexcellence.com.au/putting-customers-first-strategies-to-stay-focused-on-their-needs/

Have you ever noticed people in customer service, who appear rushed and distracted? The irony is that the people who are there to give excellent customer service to their customers, are so busy that they forget they are there to serve people and enhance their customer experience. If you want to deli...

As a special BLACK FRIDAY BONUS, take advantage of a 20% saving on my signature product, THE DENTAL PHONE EXCELLENCE ONL...
25/11/2024

As a special BLACK FRIDAY BONUS, take advantage of a 20% saving on my signature product, THE DENTAL PHONE EXCELLENCE ONLINE MASTERCLASS.
Use the code: UPE24PLA when you purchase to access the saving.
Simply click on the link below and follow the prompts to the BUY NOW button to purchase and gain LIFETIME ACCESS....
Dental Phone Excellence Online Master Class
(https://dentalphonemasterclass.com/)
[These are the same lessons that I taught a practice in WA this year to help them add 80K to their monthly collections…]
Offer expires November 29 midnight

How To Find Out What Is Important To Your PatientsDid you know that your prospective patients calling your dental practi...
13/11/2024

How To Find Out What Is Important To Your Patients

Did you know that your prospective patients calling your dental practice, have their own checklist?
A checklist that they are ticking off before they choose to come in and see you as their dentist.

https://dentalphoneexcellence.com.au/how-to-find-out-what-is-important-to-your-patients/

Did you know that your prospective patients calling your dental practice, have their own checklist? A checklist that they are ticking off before they choose to come in and see you as their dentist. I’m sure you would agree that on this checklist is finding out the price of dental treatment and car...

You Could Be Driving Your Patients Away. What To Look Out For If your patients are not understanding you right from the ...
13/11/2024

You Could Be Driving Your Patients Away. What To Look Out For

If your patients are not understanding you right from the start, then this is a big problem when you go to discuss their treatment and scheduling appointments.

https://dentalphoneexcellence.com.au/you-could-be-driving-your-patients-away-what-to-look-out-for/

The DENTAL language your patients understand! Are you speaking the same language as your patients? When your patients understand you and get what you mean, they trust you and follow your advice, suggestions and recommendations. If your patients are not understanding you right from the start, then th...

Delivering Delight: The Key to Exceptional Customer Service Most people know by now that I live and breathe Customer Ser...
13/11/2024

Delivering Delight: The Key to Exceptional Customer Service

Most people know by now that I live and breathe Customer Service in and out of the Dental Office.
Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it.

https://dentalphoneexcellence.com.au/delivering-delight-the-key-to-exceptional-customer-service/

Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent Customer Service you are then able to [...

Your Team Are Onstage At The Practice So Always Be Careful What You SayThe best advice I ever heard was, “Do not air you...
14/10/2024

Your Team Are Onstage At The Practice So Always Be Careful What You Say

The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.”
There are many aspects of your practice you need to keep private.

https://dentalphoneexcellence.com.au/your-team-are-onstage-at-the-practice-so-always-be-careful-what-you-say/

The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were in our dental office? I […]

An Easy Way To Be A Better Communicator With Your PatientsI’m sure you will all agree that a big part of being an effect...
07/10/2024

An Easy Way To Be A Better Communicator With Your Patients

I’m sure you will all agree that a big part of being an effective communicator is to have ..........

https://dentalphoneexcellence.com.au/an-easy-way-to-be-a-better-communicator-with-your-patients/

I’m sure you will all agree that a big part of being an effective communicator is to have fabulous eye contact. Eye contact improves understanding. Eye contact improves connection and eye contact enhances how you communicate with your patients. This is so important in a dental practice where getti...

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Bowral, NSW

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