CulturalShift

CulturalShift CulturalShift provides a friendly, supportive and passionate Support Coordination service to all of our clients.

As Support Coordinators, our role is to work alongside you to shape your supports to be of maximum benefit to your life.

Capacity Update: We have capacity to support new participants! Currently accepting new clients: - Andrew Roberts - Chris...
09/03/2026

Capacity Update:

We have capacity to support new participants!

Currently accepting new clients:

- Andrew Roberts
- Christina Fern
- Rachel Ryan-Thumpston

Please review their profiles here: https://www.culturalshift.com.au/about-1

Please note that any referrals for Ella will be taken on a case-by-case basis - only Level 3 Specialist Support Coordination

Learn more about CulturalShift's dedicated and experienced Support Coordinators.

Meet Rachel - Now Taking Referrals! Rachel is deeply passionate about supporting individuals navigating the NDIS and is ...
09/03/2026

Meet Rachel - Now Taking Referrals!

Rachel is deeply passionate about supporting individuals navigating the NDIS and is committed to creating positive, meaningful outcomes for the people she works with.

Rachel began her NDIS journey in Plan Management before transitioning into Support Coordination, driven by a desire to work more closely with participants and provide empathy and compassion in every aspect of my work.

Rachel approaches the NDIS space with empathy and enthusiasm, recognising that each participantโ€™s journey is unique. She is dedicated to ensuring her clients feel heard, respected, and supported while working collaboratively to achieve outcomes that align with their goals, needs, and aspirations.

Her approach is person-centred, professional, and advocacy-focused. She is committed to ensuring every person with a disability has a voice and is actively involved in decisions that impact their life. Through clear communication, strong advocacy, and practical problem-solving, she works to identify and establish the most appropriate and effective supports to meet each participantโ€™s individual needs.

17/02/2026

We're quiet on social media because we're busy working hard for our clients! If you're in need of a support coordination provider who are truly committed to great outcomes, transparent communications, client and family centre approach and keeping our ears to the ground to share real information then reach out today ๐Ÿฅณ

We specialise in building relationships, gathering evidence, and report writing to ensure that your needs are not only communicated and addressed, but that the NDIA have all the information they need to make sound decisions.

๐Ÿ’› Please consider signing this petition - our service is crucial to ensuring that people with complex disabilities and s...
09/09/2025

๐Ÿ’› Please consider signing this petition - our service is crucial to ensuring that people with complex disabilities and support needs are linked with critical supports to keep them safe. We offer essential supports to people who would otherwise be at risk of falling through the cracks, at risk of exploitation, or going without supports.

We love our work, we love our participants, and we are passionate about delivering a service which keeps the NDIA safe, sustainable and responsive to the needs of Australians with disabilities.๐Ÿ’›

Excerpt from the petition below:

Right now, quality support coordination providers are walking away โ€” not because they want to, but because they canโ€™t survive under current NDIS funding.

When they go, people with disability are left without the help they rely on. This isnโ€™t just bad policy. Itโ€™s dangerous.

The NDIA is failing in its duty of market stewardship, and in the care of its recipients more broadly. In presenting limited data to justify its decision to keep hourly rates for Support Coordinators the same for seven years, the NDIA has demonstrated is negligence towards an entire industry that it should be working alongside in good faith.

**Whatโ€™s Happening?**

Support coordination providers guide people with disability through the NDIS system, ensuring access to vital services. The governmentโ€™s refusal to raise hourly rates means many providers are no longer financially viable.

**Why It Matters**

Without support coordinators, people with complex needs will be left unsupported, and the entire NDIS system risks collapse.

e-petitions

It's been a busy year for us here at CulturalShift! We've been working hard on quality improvement and have been so exci...
18/08/2025

It's been a busy year for us here at CulturalShift!
We've been working hard on quality improvement and have been so excited to promote Tori to a Team Leader role. Tori has been excelling in her new position, ensuring that every report is quality checked, and your Support Coordinators have mentoring, supervision and opportunities to debrief from those tricky moments. Don't be surprised to hear from Tori in coming months either, as she begins regular client check ins to ensure that we're hearing your compliments and feedback and continuing on our mission to offer the most exemplary Support Coordination service in South-East Queensland.

Behind the scenes I'm busy developing resources for every circumstance so that sticky situations can be resolved with higher efficiency and to ensure that our team can continue to grow, professionally and personally.

I'm so proud of where we started, how far we've come, and what's yet to transpire.

With thanks and a heart full of hope,

Ella.

Image description: a black and white photo of our wonderful Team Leader, Tori

Meet Andrew! With over 14 years of dedicated experience in the community services sector, including multiple years as a ...
18/08/2025

Meet Andrew!

With over 14 years of dedicated experience in the community services sector, including multiple years as a Support Coordinator, Andrew brings a wealth of knowledge and passion to his role.

Andrew's background spans a variety of frontline and leadership roles in disability support work, disability employment services, and service delivery management.

Andrew is driven by a deep commitment to creating innovative pathways for community inclusion, with a special focus on meaningful employment and participation in mainstream environments. He has a keen interest in tailoring job roles to suit individual strengths and aspirations, and has collaborated with organisations like Basketball Queensland to open up opportunities for people with disabilities to engage in sport, not just as participants, but as valued team members and contributors.

Approachable, solutions-focused, and deeply invested in empowering others, Andrew is dedicated to building inclusive communities where everyone has the chance to thrive.

Andrew is Brisbane based but can support clients across the Gold Coast, Logan, and Brisbane regions. He is also available to clients nation-wide for those who are comfortable with remote support.

Andrew is able to provide level 2 Support Coordination.

Please share to help us to stay afloat and able to keep offering high quality support coordination ๐Ÿ™We're seeing so many...
30/06/2025

Please share to help us to stay afloat and able to keep offering high quality support coordination ๐Ÿ™

We're seeing so many providers of quality support coordination closing their doors and their books because of the increasing wage pressures. In real terms including wages and overheads our costs have increased by a whopping 30% in the past 5 years without a single cent increase in the price guide or claimable work.

Here at CulturalShift we are still working to grow our team so that we can meet increasing desperate demand for high quality coordination, but we need your help in challenging this rate freeze so that we can invest in the futures of our valued clients ๐Ÿ’›

Kurt Fearnley Mark Butler MP Jenny McAllister Senator Anne Ruston Senator Jordon Steele-John

Letโ€™s be clear about NDIS Pricing:

๐Ÿ“‰ Prices are being cut in real terms for a 7th year in a row for Support Coordination and Plan Management.

โŒ NDIS is not passing on the Fair Work Commission wage increase.

๐Ÿ™…โ€โ™€๏ธ These changes were made behind closed doors. People with disability, their families, and the providers who support them were not consulted.

โ›” Critical supports are being devalued.

๐Ÿšซ Support Coordination and Plan Management Prices are not based on a cost model and are not benchmarked against like services in Aged Care, Workplace Accident Schemes and Vehicle Accident Schemes.

Support Coordinators and Plan Managers aren't optional โ€” they are essential. They support participants navigate an increasingly bureaucratic system, exercise their choice, amplify their voice, build capacity and ensure NDIS participants actually get the support they need.

We need transparency. We need fairness. We need a system that listens. We must

DIA urgently calls on the NDIS National Disability Insurance Scheme to do the right thing and take immediate action:

1๏ธโƒฃPass on the 3.5% wage and 0.5% superannuation increase to Support Coordination and Plan Management pricing immediately (from 1 July);

2๏ธโƒฃReverse the cuts to establishment fees and rural/remote loading for Plan Management services;

3๏ธโƒฃReverse the cuts to provider travel so that services can be delivered in community settings not just clinics;

4๏ธโƒฃImplement independent price setting. Only an independent pricing authority can set a transparent pricing model that accurately reflects the true cost of service delivery, including wage pressures, compliance costs, and the value of these services.

Kurt Fearnley Mark Butler MP Jenny McAllister Senator Anne Ruston Senator Jordon Steele-John

Always was, always will be ๐Ÿ–ค๐Ÿ’›โค๏ธ
26/05/2025

Always was, always will be ๐Ÿ–ค๐Ÿ’›โค๏ธ

Over the weekend there will be a 36 hour outage for system changes to PACE. ๐Ÿ› ๏ธโณ๏ธ๐Ÿ’ฅFrom Monday 19th funding periods will b...
16/05/2025

Over the weekend there will be a 36 hour outage for system changes to PACE. ๐Ÿ› ๏ธโณ๏ธ๐Ÿ’ฅ

From Monday 19th funding periods will be operational. After this date, new plans can again be approved for durations longer than 12 months, as funding periods will be switched on. โœ…๏ธ๐Ÿ“…๐Ÿš€

New Funding periods will come into effect for new plans approved from this date - not for existing PACE plans. ๐Ÿ—“๏ธ๐Ÿ†•๏ธ๐Ÿ’ก

Whilst the NDIS can choose different funding period durations for individual plans, the default funding periods will be 3 months (quarters), and Home and Living funding periods would be 1 monthly (12 periods in a year). ๐Ÿ—“๏ธ๐Ÿก๐Ÿ‘

๐Ÿ˜ถโ€๐ŸŒซ๏ธ *important claiming info* ๐Ÿ˜ถโ€๐ŸŒซ๏ธ

If a category has insufficient funds available in a funding period to cover an invoice/claim, the entire claim will be rejected. ๐ŸšซโŒโ—

If services / an invoice or claim crosses over two funding periods, you cannot submit as one claim - it must be submitted in line with the separate funding periods or will be rejected. ๐Ÿšซ๐Ÿ“…๐Ÿ™…

Service agreements will need to align with funding periods which means that there will not be flexibility to claim from the previous period after it has rolled over. ๐Ÿ”„๏ธ๐Ÿ—“๏ธโŒ

๐Ÿ˜ถโ€๐ŸŒซ๏ธ What to do to prepare ๐Ÿ˜ถโ€๐ŸŒซ๏ธ

๐Ÿค Insist on service agreements based off actual funding in each period. ๐Ÿ‘๐Ÿค๐Ÿ’ช

๐Ÿ“† Think hard about what you might need during the plan and ask for longer periods if needed. ๐Ÿ—“๏ธ๐Ÿค”๐Ÿ‘

๐Ÿšซ Do not let them do anything less than 12 month periods for support coordination and allied health services as these supports should be able to be responsive to crisis points and fluctuate depending on need. ๐Ÿšซ๐Ÿ—“๏ธ๐Ÿ’ช

โœ…๏ธ Speak with us about how we can assist with navigating the ever changing landscape of the NDIS. ๐Ÿ—ฃ๏ธ๐Ÿคโœ…

17/04/2025

CulturalShift are a local family operated NDIS support coordination provider. We offer genuinely personalised services and tailor our approach to individual needs.
Not only do we receive fantastic feedback from our clients, but businesses enjoy working with us too because of our no-nonsense, common-sense approach and down to earth communication. NDIS planners often compliment us on our paperwork as well, thanking us for making it very easy for them to approve the requested supports!
If you're looking for a change, please reach out to admin@culturalshift.com.au or 0449848985 during business hours and we can discuss your situation.

To all of our clients and followers: please prepare to take shelter by 6pm and remain there until Saturday or until furt...
05/03/2025

To all of our clients and followers: please prepare to take shelter by 6pm and remain there until Saturday or until further guidance is provided.

Please stay safe, and we look forward to speaking with you when it's over.

** This warning is no longer current **
โš ๏ธ PREPARE TO TAKE SHELTER โš ๏ธ
Issued 11am Wednesday 5 March.

We advise people on the Gold Coast to PREPARE TO TAKE SHELTER for Tropical Cyclone Alfred that is moving towards the Queensland coast.

Destructive wind gusts and significant flooding is forecast to start by 6pm today.

โ€ผ๏ธ Everyone should take shelter at home or in a safer place by 6pm.

What you need to do:

๐Ÿ—บ Check the Disaster Flood Risk Map and stay up-to-date with the latest information dashboard.cityofgoldcoast.com.au. If you are in a risk area, decide now where you will take shelter.

๐Ÿ  Find out how to get ready and pack your emergency kit
getready.qld.gov.au/get-prepared

โ›ˆ Keep up to date with weather warnings
http://www.bom.gov.au/qld/warnings/

Address

Brisbane, QLD

Opening Hours

Monday 8am - 4pm
Tuesday 8am - 4pm
Wednesday 8am - 4pm
Thursday 8am - 4pm
Friday 8am - 4pm

Telephone

+61449848985

Alerts

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