GEM Support Coordination

I’m Meagan, and I am the owner and director of Gem Support Coordination. Having been involved with the National Disability Insurance Scheme (NDIS) and National Disability Insurance Agency (NDIA) since its inception, I have an immense depth of understanding of the NDIS framework surpassing many others in the industry, making me best placed to assist clients to do the same. My Disability History
My 15 year history in the Disability Sector spans many roles, from support worker, accommodation coordinator, Workplace Health & Safety, NDIS Senior Local Area Coordinator (LAC), Behavioural Practitioner and more. With a Diploma in Community Services, I have gained valuable insights and outcomes into the disabled community, and their diverse needs. I pride myself on keeping up with the latest changes and additions to the NDIS agency, and maximising these changes for the benefit of my clients and their requirements. With my extensive experience navigating the complex roadmaps of the NDIS, I can clearly advocate for my clients and persevere and persist for the supports they are entitled to. After working for other companies as a Support Coordinator, I felt as though I was in the right industry, but with the wrong motivations. KPI’s, high caseloads and internal pressures detracted from the very important work we were doing. I sought a more intimate, big-picture journey where I was involved with my clients from the beginning, assisting and supporting them to fulfill their goals and work towards their ideal lifestyle. My vision is to create a supportive space to assist my disability clients, providing clear and concise information on the services and supports they are entitled to under their NDIS plan. Having a deep passion for Opal mining, I reflected on how my search would be for ‘Gem Quality’ stones; each stone having its very own unique brilliance and quality. Once you find your Gem? You get an innate sense of achievement and fulfillment for your efforts. Support Coordination can be a challenging responsibility at times, however it's also one of the most rewarding. Using my skill set to help clients understand their NDIS plan and start achieving some life changing outcomes is what drives me every day. Taking the stress and confusion out of the process is such a relief for my clients and I'm happy I am able to do that. Patience, not complacence
Improvement and growth is something we should always be aiming for. Within my organisation, there is no room for stagnancy or ‘just enough’ effort. My role (and my client’s lifestyle!) is genuinely and directly affected by my efforts and understanding; enabling them to continue to grow, as Gem continues to expand. Patience and understanding is key and something I try to continue building on every day. My 3 year plan is to grow Gem SC into a small organisation that provides a top quality service, with clients as the focal point. I excel at helping clients to navigate NDIS pathways and their processes, and how best to use them. Helping clients to understand each section of their plan and how it can be used, while developing an appropriate support budget to facilitate these needs, is essential to growth for both Gem SC and my clients. Many of my clients suffer from overwhelm and have difficulty knowing what they are entitled to and how to go about accessing it. If I can simplify the process for my clients and allay their concerns whilst providing continued care, then it’s a job well done. As a parent with a neurodivergent child, I have first hand experience on navigating an NDIS plan and the way that looks from a parents perspective. These supports - once accessed - are life-changing. I can’t wait to assist you on your way to living your ideal lifestyle. Get in touch!